Service Scheduler / Coordinator / Dispatcher

ProTech Fire, Inc. is a Georgia-based commercial fire protection contractor specializing in sprinkler systems, inspections, testing, and service. As a certified Woman-Owned Small Business with NICET-certified technicians, we provide turn-key fire protection solutions to commercial and industrial clients throughout the region. We operate in a fast-paced, deadline-driven environment where accuracy, responsiveness, and professionalism matter.

ProTech Fire is seeking an experienced Service Scheduler / Service Coordinator to become the operational hub of our Service Department.

This position is responsible for coordinating field technicians, scheduling inspections and service calls, managing work orders, communicating with customers, and ensuring jobs move efficiently from scheduling through completion.

Success in this role requires someone who is highly organized, thrives in a fast-paced environment, learns software systems quickly, and takes initiative without waiting for direction. This is not an entry-level position.

The majority of this position will be performed using:

·        ServiceTrade

·        CorrigoPro

·        Microsoft Outlook

·        QuickBooks

·        Microsoft Excel

Previous experience with ServiceTrade, CorrigoPro, or similar field service management software is preferred, but candidates with experience using comparable systems are encouraged to apply.

·        Coordinate daily schedules for field technicians performing inspections, service, and emergency calls.

·        Create, update, and manage customer work orders within ServiceTrade and CorrigoPro.

·        Monitor technician schedules throughout the day and adjust priorities as needed.

·        Communicate with customers regarding scheduling, work status, and service updates.

·        Ensure work orders contain complete and accurate information before dispatch.

·        Support billing by verifying completed work orders and required documentation.

·        Assist with invoicing, filing, customer correspondence, and general administrative support.

·        Maintain organized digital records and support day-to-day office operations.

·        Work closely with management to keep service operations running efficiently.

·        3 years of experience in scheduling, dispatching, service coordination, or administrative support within a construction, service, or trade-based industry.

·        Experience coordinating field technicians or service personnel.

·        Strong computer aptitude with the ability to quickly learn and retain multiple software systems.

·        Excellent organizational, communication, and customer service skills.

·        Ability to manage multiple priorities in a fast-paced environment.

·        Strong attention to detail and commitment to accuracy.

·        Proficiency in Microsoft Outlook, Excel, and Word.

·        Ability to work independently, exercise sound judgment, and take initiative.

·        Experience in commercial fire protection or related trades, i.e. HVAC, plumbing, electrical, or mechanical service industries.

·        Experience with ServiceTrade and/or CorrigoPro.

·        Working knowledge of QuickBooks.

·        Professional maturity and dependability.

·        Strong sense of urgency and accountability.

·        Ability to take initiative and solve problems independently.

·        Calm decision-making under pressure.

·        Adaptability in a high-volume service environment.

·        Pride in accuracy, organization, and customer service.

The ideal candidate enjoys solving problems, coordinating multiple priorities, and keeping people organized. They are proactive, resourceful, and comfortable learning software systems independently. They understand that priorities can change throughout the day and can adapt while maintaining accuracy and professionalism.

*** Please do not apply if you are seeking remote work. This is a full-time, on-site position supporting a busy service operations team. ***