Sr. Data Platform Support Engineer

Our client is seeking a full-time, direct hire Sr. Data Platform Support Engineer. This will be hybrid in Scottsdale, AZ; Chicago, IL; or New York City, NY.

This role is responsible for providing primary administration and support of data and analytics related applications used by our client. The position serves as a Subject Matter Expert for data applications and for the processes inside of the applications.

Essential Functions

• Act as the primary administrator of assigned application(s).
• Provide application and system support to all employees for assigned application(s).
• Troubleshoot issues, providing expert level support. Resolve issues or identify escalation to Systems team or vendor. Own issue until resolved.
• Architect the application(s) to meet business needs. Establish integration with other applications.
• Establish best practices for administering and securing application(s).
• Provide application performance monitoring, evaluation and optimization.
• Propose and implement/lead job automation using scripts and other tools.
• Implement solutions to meet or improve specific customer or business needs.
• Research, evaluate and provide guidance in the selection of 3rd party applications.
• Analyze, configure, document, implement and support 3rd party applications.
• Analyze application incidents to identify root causes. Work closely with vendor’s product support team to implement solutions.
• Analyze existing processes to identify inefficiency and opportunities for improvement. Implement or direct the implementation of such process improvements.
• Work with stakeholders to establish key metrics, KPIs and SLAs that are measurable and sustainable.
• Ensure successful installation and validation of vendor-provided upgrades and patches.
• Monitor license usage and budgeting for licensing costs. Provide metrics on anticipated needs during budget cycle and submit procurement requests when additional licenses are required.
• Process change requests for modifications to the application configuration.
• Maintain application road maps and work with leadership to set priorities.
• Provide timely and accurate status reporting.
• Manage projects to build new functionality, workflows, processes, and/or reporting in the application including requirements gathering, configuration, testing, user documentation and training.
• Develop and maintain all user documentation related to assigned application(s), including policies and procedures.
• Maintain relationship with vendors to resolve application issues and ensure that the company’s needs for new functionality are considered in future releases.
• Support the company’s commitment to protect the integrity and confidentiality of systems and data.

Minimum Qualifications

• Bachelor’s Degree in Business, Communications and/or Computer Science or related field
• 4 years of professional experience as an application administrator in an enterprise environment
• Experience with applications in the data domain such as Tableau, Business Objects, Infoburst
• Must have experience in Hadoop, Python, Spark, and systems administration.
• Experience in deploying applications to hosted cloud platforms such as AWS
• Excellent oral and written communication skills to be used to interact proficiently with all levels of management and staff

The base pay scale for this position in:

Phoenix, AZ/ Chicago, IL in USD per year is: $100,000 - $125,000.

New York, NY in USD per year is: $125,000 - $150,000

10% annual bonus

This position does not offer sponsorship. Candidates must be legally authorized to work in the United States without sponsorship now or in the future. USC or GC holder ONLY.