What are the responsibilities and job description for the Inside Sales Support position at ProSteel Buildings?
Job description
Join a Fast-Growing and Successful Team at ProSteel Buildings, LLC!
ProSteel Buildings, LLC is seeking a Inside Sales Support Specialist to join our team at our home office in Wilmington, North Carolina. In this role, you will be responsible for ensuring smooth communication between customers, sales representatives, and internal departments. You will assist in processing quotes, following up on leads, managing order documentation, and ensuring a high level of customer satisfaction.
Who We Are:
Founded in 2018, ProSteel Buildings, LLC is a premier supplier of self-storage products, offering top-tier design services, building materials, and professional installation. Our commitment to ethics and exceptional customer service drives everything we do. We take pride in assembling a team of dedicated professionals who contribute to our mission of delivering reliable, high-quality construction solutions with integrity and efficiency.
Inside Sales Support Responsibilities:
- Support the outside sales team by preparing and sending quotes, drawings, and proposals.
- Respond to customer inquiries via phone, email, or web with timely and accurate information.
- Track and follow up on sales leads, assisting with closing deals and maintaining customer relationships.
- Coordinate with engineering, production, and logistics departments to ensure order accuracy and timely delivery.
- Maintain and update customer records in the CRM system.
- Prepare sales reports and assist with order entry and administrative tasks.
- Assist customers with product selection, pricing, and availability.
- Ensure all documentation is completed and submitted accurately for each order.
- Provide exceptional support and service to both new and repeat customers.
Skills & Qualifications:
- High school diploma or equivalent (Associate's or Bachelor's degree preferred).
- 2 years of experience in sales support, customer service, or administrative roles (preferably in construction, building materials, or related industries).
- Experience with metal buildings, mini storage systems, or similar products is a plus.
- Strong organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite; experience with CRM and order management systems preferred.
- Ability to read and understand basic building drawings and specifications is a plus.
- Team-oriented with a positive, solution-focused attitude.
If you're ready to take your career to the next level and be part of a company that values excellence, integrity, and teamwork, we’d love to hear from you! Apply today and become a vital part of ProSteel Buildings, LLC.
Job Types: Full-time, Part-time
Pay: $18.00 per hour
Benefits:
- Flexible schedule
Shift:
- Day shift
Work Location: In person
Salary : $18
