Recovery Specialist - Victoria Main

POSITION PURPOSE

The candidate is responsible for pursuing collection of charged-off loans while projecting a professional company image through phone interaction and occasionally through in-person meetings. Performance of the candidate will include skip tracing; negotiating workout or settlement terms; filing lawsuits; performing asset searches; analyzing financial statements and making collection strategy recommendations to management. The candidate will also be responsible for the assignment of various loan collateral for repossession or foreclosure as well as its liquidation. The position will report to the Special Assets Recovery Manager.

ESSENTIAL FUNCTIONS AND BASIC DUTIES 

• Locate and contact charge-off debtors to make arrangements for repayment of debt owed to the Bank. 
• Negotiate loan workout or settlement terms with debtors.
• Monitor payment arrangements to ensure adherence to agreed upon terms.
• Pursue suit-worthy debtors through litigation which includes filing suit in Small Claims Court and working with outside legal counsel.
• Conduct asset searches and locate non-exempt property which could be subject to execution.
• Monitor Judgments for renewal.
• Prepare debt cancellation and 1099-C requests for accounts that are settled, deemed uncollectible or time barred.
• Monitor bankruptcy proceeds in connection with assigned accounts.
• Assign repossessions and monitor agency process on individual assignments.
• Document all collection efforts on Akuvo collection system.
• Maintain discretion and confidentiality in all phases of handling sensitive data or account information.
• All other duties as needed or required. 

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this job description amended at any time.

SUPERVISORY RESPONSIBILITIES:

This position does not have a supervisor role. 

QUALIFICATIONS

Education/Certification: 

High School diploma or equivalent Associate degree or Bachelor’s degree.

Required Knowledge: 

Experience Required: 

None, but prior experience is preferred. 

Skills/Abilities: 

Ability to fluently communicate in English

Moderate computer application skills; including Microsoft Office products such as Word, Excel, and PowerPoint.

Excellent written and verbal communication skills.

Demonstrated ability to make appropriate judgments and decisions with limited guidance.

Ability to work independently with minimal supervision.

Ability to quickly assess problem loan and deposit account situations and implement solutions to resolve same.

Maintain professionalism when communicating with borrowers and others.

Demonstrated ability to resolve conflicts and implement effective negotiation skills.

Good organizational skills, or ability to prioritize and complete various tasks within deadlines.

Ability to multi-task.

CUSTOMER CONTACT: 

Ability to make accurate inquiries with borrowers as to issues with problem loans and deposit accounts, in a firm and professional manner.

Ability to overcome objections 

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

TALKING:

Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

AVERAGE HEARING:

Able to hear average or normal conversations and receive ordinary information.

REPETITIVE MOTION:

Movements frequently and regularly required using the wrists, hands, and/or fingers.

AVERAGE VISUAL ABILITIES:

Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

PHYSICAL STRENGTH: 

Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)

WORKING CONDITIONS NONE:  

No hazardous or significantly unpleasant conditions (such as in a typical office).

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION 

REASONING ABILITY:

Ability to apply logical or scientific thinking to define problems, collect data establish facts and draw conclusions.  

Able to interpret a variety of technical instructions and can deal with multiple variables. 

MATHEMATICS ABILITY: 

Ability to compute discount, interest, profit, and loss; commission markup and selling price; and ratio, proportion, and percentage.

Able to perform very simple algebra. 

LANGUAGE ABILITY:   

Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate.  

And define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.  

Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs.  

Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary.