Loan Servicer (Full Time) - Plano Ops

POSITION SUMMARY:  

Responsible for processing advances, draws, payments and payoffs for the banks commercial and consumer loan portfolio.  Also responsible for responding to emails and phone calls through the various loan servicing customer service queues.   

 PRIMARY DUTIES & RESPONSIBILITIES:

• Maintain a thorough knowledge and understanding of Prosperity policies, procedures, guidelines and philosophies.
• Maintain a thorough knowledgeable with all aspects of consumer/commercial loan documentation including procedures, audit and regulatory requirements.
• Assist with workflow coordination.
• Recognize when a process or a transaction isn’t functioning properly and actively seek solutions.
• Maintain a basic knowledge of standard loan documents (note, HUD, DOT…).
• Process all advance and draw requests, ensuring proper approvals and availability on loans.
• Process all payments insuring accurate application of funds.  
• Processing payoffs and ensuring that any overages are refunded to client. 
• Perform daily loan maintenance on loan system including setting up and maintaining automated payments, billing, address and name maintenance as well as system coding. This also includes monitoring reports for maintenance ticklers.
• Provide payoffs, verifications, statements and other documentation as requested by borrower (or delegate). 
• Monitor phone and email servicing queues to assist both internal and external customers within established time guidelines.
• All other duties as assigned
   

Education/Certification: High school graduate or equivalent.

Required Knowledge:

Experience Required: Two years of Loan Servicing experience required.

Skills/Abilities: Ability to read, interpret, and respond professionally to internal and external customer correspondence. 

Ability to speak effectively and clearly in response to internal and external customer requests and inquiries.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

Ability to deal with problems involving several concrete variables in standardized situations.

Computer literate – knowledge of Microsoft Word and Excel. 

Ability to handle day to day tasks with moderate supervision. 

Ability to work in fast paced, high-volume environment.

Must be detailed oriented and organized.

Excellent customer service skills.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Talking: Especially where one must frequently convey detailed or important instructions or 

ideas accurately, loudly, or quickly.

Average Hearing: Able to hear average or normal conversations and receive ordinary information.

Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or 

products, or operate machinery.

Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)

WORKING CONDITIONS

None: No hazardous or significantly unpleasant conditions (such as in a typical office).

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved 

instructions and to deal with problems involving a few variables.

Mathematics Ability: Ability to perform basic math skills, use decimals to compute ratios, percentages, 

and to draw and interpret graphs.

Language Ability:  Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate;

And define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.

 Ability to write complex sentences, using proper punctuation, and using adjectives 

 and adverbs.

 Ability to communicate in complex sentences, using normal word order with present