Customer Service Representative

Position Summary

The Customer Service Representative (CSR) – Data Entry is responsible for supporting daily

warehouse operations through accurate documentation, timely communication, and professional

customer support. This role focuses heavily on data entry, issue follow-up, and maintaining

organized records to ensure smooth operational flow between warehouse teams, customers, and

vendors.

Key Responsibilities

Documentation & Data Entry

• Prepare, update, and maintain shipment documents, logs, and reports.

• Enter data accurately into internal systems and verify information for completeness.

• Ensure all documentation is organized and completed within required timelines.

Customer & Internal Communication

• Communicate professionally with customers, warehouse staff, drivers, and vendors.

• Respond to emails and requests in a timely, clear, and organized manner.

• Relay important updates or changes to the appropriate departments.

Issue Resolution & Follow-Up

• Track and follow up on operational or customer-related issues until resolved.

• Escalate concerns when needed and document outcomes.

• Provide end-of-shift updates or handoff notes to support continuity across shifts.

Reporting & Record Management

• Assist with generating daily/weekly/monthly operational reports.

• Maintain organized electronic and physical records.

• Review documents for accuracy and completeness.

Cross-Shift Collaboration

• Coordinate with the CSR team on both shifts to ensure smooth handoffs.

• Maintain consistency in documentation and communication practices across shifts.

• Support workload balance and shared team responsibilities.

Professional Conduct

• Maintain focus and professionalism during the entire shift.

• Follow company policies regarding communication, confidentiality, and workplace

behavior.

• Uphold accuracy and attention to detail in all tasks performed.

Required Skills & Qualifications

• High school diploma or equivalent required.

• Experience in customer service, data entry, logistics, or administrative roles preferred.

• Strong attention to detail and accuracy in documentation.

• Clear written and verbal communication skills.

• Ability to multitask and work in a fast-paced warehouse office environment.

• Proficiency with basic computer applications (Excel, email, shared drive folders, etc.).

Work Environment

• Office role located inside a warehouse environment.

• Frequent interaction with warehouse staff, drivers, and management.

• Must be able to work assigned shift and occasional overtime as needed.

Please note: The responsibilities listed are intended to describe the general nature of the role.

Duties may be modified or expanded based on operational needs. Detailed performance

expectations will be provided during onboarding