What are the responsibilities and job description for the Administrative & Operations Coordinator (Part-Time to Full-Time) position at Prospect Lending?
We are a growing mortgage brokerage with an established property management business seeking an organized, motivated, and tech-savvy Operations Coordinator to become an integral part of our team. This is not just another administrative position; we're looking for someone who enjoys taking ownership, improving processes, and helping a growing business succeed.
The position will begin on a part-time basis (approximately 20–25 hours per week), with the expectation of transitioning to full-time within a few months as responsibilities grow. There is significant opportunity for advancement into a leadership or operations management role for the right candidate.
This is a diverse role where no two days are exactly the same. Your responsibilities will include supporting both our mortgage brokerage and property management operations.
- Follow up with borrowers regarding outstanding loan documents
- Gather, organize, and review documentation for mortgage files
- Communicate with clients, escrow officers, agents, and lenders
- Help keep loan files organized and on schedule
- Provide exceptional customer service throughout the loan process
- Assist with general administrative tasks and business operations
- Utilize Buildium property management software
- Monitor rent collections and follow up on outstanding payments
- Process owner distributions and management fees
- Coordinate maintenance and repair requests
- Communicate with tenants, vendors, and property owners
- Maintain accurate records and accounting information
- Maintain and organize our CRM database
- Create and send email marketing campaigns and announcements
- Manage social media accounts (Facebook, Instagram, LinkedIn, etc.)
- Create engaging social media content
- Assist with online marketing initiatives
- Coordinate client appreciation and referral campaigns
- Help maintain a consistent online presence
- Is highly organized and detail-oriented
- Takes initiative and enjoys solving problems
- Communicates professionally with clients and business partners
- Can effectively prioritize multiple projects
- Is dependable and follows through on commitments
- Is comfortable learning new technology and software
- Wants to grow with a company long-term
- 2 years of administrative or operations experience
- Mortgage, real estate, escrow, title, or property management experience preferred
- Experience using a CRM system
- Experience with Microsoft Office and Google Workspace
- Experience with Buildium is a strong plus
- Experience managing social media accounts
- Basic knowledge of Canva or graphic design is a plus
- Experience with email marketing platforms is a plus
- Experience running Meta or Google Ads is a plus (not required)
- Competitive hourly compensation
- Flexible schedule
- Opportunity to transition to full-time within a short period
- Significant opportunity for advancement as our company grows
- A positive, collaborative work environment where your ideas are valued
- The opportunity to play a key role in helping build a growing business
We're looking for more than just an employee, we're looking for someone who wants to grow with us. As our company expands, this position has tremendous potential to evolve into a full-time operations leadership role with increasing responsibility and career growth. If you're looking for a place where your contributions truly matter and where you'll have the opportunity to make a meaningful impact, we'd love to hear from you.