What are the responsibilities and job description for the Telecommunications Specialist position at Prospect Infosystem Inc.?
Top Skills & Years of Experience:
• Experience as an Enterprise voice and unified communications technician or analyst.
• Moves, adds, changes, and user provisioning across multiple UC platforms.
• Phone number inventory and lifecycle management.
• Ticket queue ownership and incident response.
• Telecom expense management and carrier coordination.
• E911 administration and records management
• User training and adoption support
• Ability to learn new technologies namely Microsoft Teams Voice.
• Communication Skills:
o Read, write, and comprehend simple instructions, reports, short correspondence, and memos.
o Exchange of information with internal/external contacts.
o Explain and gather information, answer queries, or provide assistance to internal, or external contacts.
o Persuade, confirm, or recommend course of action with internal and/or external contacts.
o Ability to document training materials that are easier to use by end users.
• Decision Making Skills:
o Makes decisions of responsibility involving evaluation of information; decisions may require development or application of alternative precedents.
o Makes decisions of responsibility and results that affect more than one department or a department with multiple units; substantial analysis is required, and many factures must be weight before a decision can be reached.
• Complexity, Judgement and Problem Solving:
o Understand and follow instructions.
o Execute decisions within limits of standard policy and procedures
o Interpret and adapt to established practices and procedures using independent judgement to meet situations to which application is not clearly defined.
• Ability to learn new technologies namely Microsoft Teams Voice.
Years of Experience: 3-5 years of experience.
Nice to Have Skills:
- Experience with Landis Contact Center
- Implementation experience
- ITIL Foundations Certification
- Experience with Microsoft Teams Voice and or Microsoft Teams Voice Certifications
- Avaya Certified Solution Specialist (ACSS), Avaya Support Professional Specialist (APS)