What are the responsibilities and job description for the Traveling Senior Operational Technician position at prosource.it- Americas?
JOB OVERVIEW:
Prosource.it is looking for a Senior Operational Traveling Technician, this will be a contract role responsible for providing support for end-user software and hardware technologies and technical equipment at corporate offices and site locations for one of our clients. Highly motivated and have the ability to work in a highly demanding, challenging, and fast-moving environment. Ability to work under pressure and with an eye for detail.
System Operational Technicians are technicians that primarily travel to our site locations to perform installations and provide support for business requirements as needed. Home base will be Knoxville TN.
RESPONSIBILITIES:
- Travel to sites to perform both installation and removal of equipment such as but not limited to: Network Infrastructure, registers, low voltage cabling, shower systems, PCs, Printers, etc.
- Perform site surveys for new acquisitions, new constructions, and remodels.
- Project management and overseeing all aspects of IT related projects for conversions and remodels.
- Provide daily hardware and software support specific to business operations and various projects.
- Respond in a timely manner to incident tickets for end user-related support issues regarding Microsoft Windows, business applications, and hardware problems.
- Image and Stage new hardware specific to business operation.
- Provide training, guidance, and support for lower-level Technicians (Help Desk, Associate Technicians, and Technicians).
- Create processes for support for lower-level Technicians (Help Desk, Associate Technicians, and Technicians) to follow.
- Primary contact for IT projects including attending meetings as the subject matter expert. Strong problem-solving skills.
- Strong customer service skills.
- Must possess advanced critical thinking skills.
- Ability to develop and write technical documentation.
- Excellent self-organization and time management skills.
- Intermediate communication skills are required
- Ability to evaluate and test emerging technologies
ADDITIONAL INFORMATION:
Applicants for employment in the US must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the United States.
Role will be $40-$45 per hr depending on experience
Travel Expectations
Travel time requirements 80% (Must have Real ID/Passport for both Rental Cars/ Domestic Air Travel)
Flexible schedule is required including early/late flights and work hours and may include some weekend work/travel.
Must be available to travel on short notice.
To be seriously considered for this role, please have the following:
- Ability to perform installs of low voltage cabling, including data, phone, other IT related tasks.
- Basic computers skills.
- Basic networking skills.
- Have reliable transportation to get to the office/airport.
- Basic data infrastructure knowledge.
- Ability to read wiring schematics and blueprints.
- Ability to safely use power tools (drills, saws, etc.) to cut holes in walls, ceilings, desk/counter tops as needed.
- Ability to work on-site with little or no supervision.
- Ability to clearly communicate professionally with technical and nontechnical personnel.
Salary : $40 - $45