What are the responsibilities and job description for the Treatment Coordinator position at ProSmile?
We are looking for someone with a bubbly and warm personality that loves talking to people and has great phone skills. When new or existing patients call our office, we want a friendly and caring voice on other line that is eager to help them schedule or answer their questions. We need a treatment coordinator looking for a position in a growing practice with a great team that supports each other and makes coming into work an engaging and worthwhile endeavor. Experienced Treatment Coordinators are always preferred but training is available for those who want to learn and be the best they can be. We offer competitive pay and a great benefit packages as well as the opportunity to take on new roles and move up in the company.
We would like to ensure that prospective candidates can rest assure that we are very committed to the health and safety of our staff and patients and that we are continuously improving our protocols during the COVID-19 pandemic. We offer above industry standard Personal Protective Equipment (PPE) to all our staff members, enforce social distancing policies within staff and patient areas, ensure frequent disinfection of office and surfaces, and monitor staff and patient temperatures before they enter the office. We are actively adjusting our protocols to exceed minimum requirements from the CDC to ensure a safe and healthy environment for everyone.
BENEFITS:
Our staff work diligently to deliver quality care to our patients. They are the key to fulfilling our mission! Perks of being part of a team who is keen to their individual growth, our staff members can enjoy our unique benefits package including:
- We provide above industry standards for Personal Protective Equipment (PPE)
- Competitive pay
- Health & Dental insurance
- Dental discounts
- PTO
- Paid Holidays
- 401k
- Opportunities for growth
- Continuing education
- Flexible schedule
- Training support
- Fun and collaborative environment
DUTIES & RESPONSIBILITIES:
- Internalize the role of patient concierge, build trust by demonstrating the attitude of care and service
- Make welcome calls to all new patients, answer initial questions, set and manage expectations for the first visit
- Proactively receive patients on their first visit, assist with new patient paperwork and welcome packets, and ensure smooth patient flow throughout the visit
- Present and explain all treatment plans involving out of pocket costs to patients
- Continuously assist patients in offering (payment plans including) Care Credit payment options. Ensure effective communication when explaining financial options. Take ownership for all treatment, payment, and appointment related needs and inquiries from patients in person and over the phone
- Check patients in and out, schedule and confirm patient appointments, and handle patient paperwork including patient charts, referrals, appointment cards, and welcome packets, etc.
SKILLS & QUALIFICATIONS:
- Excellent written and oral communication skills
- Professional and compassionate demeanor
- Enthusiastic and outgoing personality
- Willingness to go above and beyond to ensure patient satisfaction
- Computer competent and ability to work a multi-line phone system