Quality Assurance Contractor

Description

Overview

The Quality Assurance Specialist is responsible for reviewing website edits, updates, and newly deployed features to ensure accuracy, functionality, and alignment with client requirements. This role safeguards quality by identifying broken elements, inconsistencies, and user-experience issues before work is delivered to clients. The ideal candidate is detail-oriented, organized, and proactive, with a strong understanding of website structure, content accuracy, and digital standards.

Key Responsibilities

Website Edit & Update Review

• Review completed website edits (content, design, layout, SEO updates, integrations) prior to delivery.
• Verify that all requested changes were implemented fully, accurately, and according to specifications.
• Compare before/after versions when applicable to validate correctness of work.
• Flag missing components, incorrect formatting, or deviations from scope.
  
  

Functional QA Testing

• Test site navigation, links, buttons, forms, menus, and any interactive features.
• Identify and document broken links, missing assets, misaligned elements, and usability issues.
• Check for proper display and consistency across major browsers and devices.
• Confirm that SEO elements (title tags, meta descriptions, header tags, alt text) are implemented correctly when applicable.
• Validate that any code, script, or plugin changes work as intended.
  
  

Quality & Standards Compliance

• Ensure updated sites meet internal brand guidelines, accessibility considerations, and UX standards.
• Evaluate page load times or visible performance issues.
• Confirm grammar, spelling, and formatting consistency across edited pages.
• Verify that images and media are properly optimized and displaying correctly.
  
  

Documentation & Communication

• Clearly document issues, steps to reproduce, and recommended fixes.
• Collaborate with web designers, developers, account managers, and project managers to resolve identified issues.
• Track patterns in errors to identify training or process improvement opportunities.
• Provide final approval or send back items requiring rework.
  
  

Nice-to-Have Experience

• Background in website production, digital marketing, or web support.
• Understanding of SEO fundamentals.
• Familiarity with QA ticketing systems (Jira, Asana, Trello, Salesforce Cases, etc.).
• Experience performing regression testing after site edits or code updates.
  
  

Success Indicators

• Accurate, timely QA reviews with minimal client-reported defects.
• Consistently clear documentation of issues and recommended corrections.
• Strong collaboration across production and support teams.
• Improved quality and first-pass completion rates for website edits and releases.
  
  

Requirements

Required Skills & Qualifications

• Strong attention to detail with a meticulous approach to reviewing digital work.
• Familiarity with website content management systems (WordPress, proprietary platforms, etc.).
• Ability to identify layout inconsistencies, broken elements, and functional defects.
• Basic understanding of HTML/CSS preferred (not required).
• Experience with cross-browser/device testing tools a plus.
• Strong written communication skills, particularly for documenting findings.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Problem-solving mindset with a focus on quality and continuous improvement.