Customer Relationship Management Manager

Customer Relationship Manager

Location: Madison, Indiana | Onsite

Strong Relocation Assistance Available

ProSight Talent is partnering with an established global leader in the vehicle service and industrial equipment industry to identify an experienced Customer Relationship Manager. This is an opportunity to lead a customer-facing team, strengthen distributor and key-account relationships, improve the customer experience, and help drive continued sales growth within a product-based organization.

The ideal candidate will be a highly engaged people leader who combines a customer-first mindset with strong operational discipline. This individual will lead a team responsible for account support, order management, customer communication, and issue resolution while partnering closely with sales, operations, logistics, and other internal stakeholders.

The organization offers a strong relocation package for candidates interested in relocating to the Madison, Indiana area.

What You Will Do

• Lead, coach, mentor, and develop a team of Customer Relationship Consultants
• Establish departmental goals, performance expectations, standardized processes, and clear measures of success
• Build a highly responsive, customer-focused culture centered on accountability, ownership, accuracy, and follow-through
• Support sales growth by aligning team members with designated accounts and geographic regions
• Oversee customer account management, order entry, order follow-up, and ongoing customer support
• Partner closely with sales leaders supporting multiple customer segments, including distributors, OEM customers, key accounts, and field sales representatives
• Develop and improve processes for qualifying, managing, and closing sales leads
• Strengthen customer and channel-partner relationships through timely communication and effective problem resolution
• Oversee the accurate and timely processing of finished-product and parts orders
• Ensure effective management of order-status requests, order changes, pricing questions, credits, warranty-related issues, and field concerns
• Serve as a key liaison among customers, sales, logistics, operations, and internal support teams
• Support customer awareness and execution of sales programs, promotions, competitive programs, and stocking initiatives
• Identify opportunities to improve efficiency, customer visibility, and the overall customer experience
• Lead projects that expand customer self-service capabilities, including order entry, order status, invoice inquiries, and related tools
• Analyze recurring customer or operational challenges, identify root causes, and implement sustainable solutions
• Provide reporting, business insights, and customer-related analysis to senior leadership

What We Are Looking For

• Six or more years of progressive customer service, customer operations, inside sales, account management, order management, or related experience within a product-based organization
• Previous experience leading, coaching, and developing customer-facing teams
• Demonstrated ability to improve customer experience while supporting sales and operational objectives
• Strong understanding of customer relationship management, account support, order-to-delivery processes, and cross-functional business operations
• Experience working with distributors, dealers, OEM customers, national accounts, commercial customers, or field sales teams is highly desirable
• Strong written and verbal communication skills
• Exceptional customer follow-up, problem-solving, and relationship-management capabilities
• Ability to balance strategic priorities with hands-on leadership and day-to-day execution
• Strong organizational skills and attention to detail
• Demonstrated ability to establish processes, improve workflows, and drive continuous improvement
• Proficiency with Microsoft Office, including Excel and Outlook
• Experience with Oracle or a comparable ERP platform is preferred
• Bachelor’s degree preferred; an equivalent combination of education and relevant experience will be considered

Leadership Profile

The successful candidate will be:

• A visible and engaged leader who enjoys developing people
• Customer-focused, responsive, and solutions-oriented
• Comfortable taking ownership of issues from identification through resolution
• Collaborative and effective across sales, operations, logistics, and customer-support functions
• Able to establish accountability while maintaining a positive and supportive team environment
• Data-informed and committed to continuous improvement
• Calm, professional, and effective when navigating complex customer concerns
• Motivated by building strong teams, improving processes, and delivering measurable results

Why Consider This Opportunity?

• Join an established global organization within the vehicle service and industrial equipment industry
• Lead a customer-facing function with meaningful influence on customer experience, account growth, and sales performance
• Partner directly with sales leaders, key accounts, distributors, and executive leadership
• Develop and mentor an established team
• Lead process improvements and customer-focused technology initiatives
• Comprehensive benefits and total rewards package
• Strong relocation assistance available for qualified candidates

This is an onsite leadership opportunity in Madison, Indiana, a historic riverfront community conveniently positioned between the Louisville and Cincinnati metropolitan areas.

Qualified candidates interested in leading a customer-focused team and helping shape the next phase of customer experience and commercial growth are encouraged to apply.