Unarmed Security Supervisor - Healthcare

Job Duties & Responsibilities:

Operations & Post Management

• Lead daily shift briefings; assign posts, review post orders, and verify staffing meets contractual requirements.
• Monitor site activity and enforce access control, visitor/vendor management, key control, patrols, escorts, and alarm response.
• Maintain accurate logs, incident/accident reports, and pass-downs; submit timely daily activity reports (DARs).
• Conduct routine post inspections and quality checks; correct deficiencies immediately and escalate issues as needed.
• Manage badge issuance, turn-ins, and audit trails in accordance with client standards.

People Leadership

• Schedule officers, manage timekeeping, approve hours, and coordinate coverage for call-offs/vacations.
• Coach, mentor, and develop officers; conduct on-the-job training and refresher drills (post orders, emergencies, de-escalation).
• Execute performance feedback and corrective action in partnership with HR/Operations; uphold fair, consistent standards.
• Support recruiting/onboarding, help interview candidates, participate in site-specific training, and verify certifications.

Client Service & Communication

Serve as a primary on-site point of contact for the client; conduct regular check-ins and service reviews.

• Partner with Facilities/EHS/IT/HR to support safety campaigns, audits, and special events.
• Prepare and deliver concise incident summaries and weekly/monthly KPI updates to the client and Operations.

Risk, Compliance & Safety

• Ensure compliance with all applicable laws and site-specific policies (e.g., OSHA, fire/life safety, camera/privacy rules).
• Enforce uniform and appearance standards; maintain equipment readiness (radios, body cams, flashlights, AEDs).
• Lead emergency response per site protocols (evacuations, medical emergencies, workplace violence, severe weather).
• Preserve evidence and scene integrity; coordinate with law enforcement, EMS, and client stakeholders as directed.

Administration & Reporting

• Maintain current post orders/SOPs; recommend updates based on lessons learned and client feedback.
• Track training, licenses, and certifications; ensure all officers remain fully compliant and job ready.
• Control site inventory (badges, keys, forms, PPE); submit purchase/repair requests per approval matrix.
• Contribute to continuous improvement initiatives and cost-effective scheduling.

Qualifications

• Required: High school diploma/GED; minimum 1–3 years of security experience with 1 year in a supervisory role.
• Active state security license/guard card for NYS.
• Valid driver’s license (if site requires driving) and ability to pass background/drug screening.
• Strong written/verbal communication; professional customer-service demeanor; conflict resolution and de-escalation skills.
• Proficiency with common security systems (CCTV/VMS, access control/badging) and Microsoft 365 (Word, Excel, Outlook).
• Ability to work variable shifts, weekends/holidays, and respond to after-hours incidents as needed.

Schedule: Friday-Saturday-Sunday (Overnight)

Pay rate: $27.05/h (weekly pay).

EEO Statement:

Prosegur is an equal opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.

License # 11000224568