SOC Operator - 1st Shift - Full Time

** Experience working in a tech or data center environment is required **

Duties and responsibilities:

• Maintaining a safe and secure environment for customers and employees while providing general Unarmed security duties to our clients.
• Promote safety by being alert to observe, correct, and report any hazards.
• Understand and comply with Prosegur and Client requirements, as well as specific post instructions.
• Participate in training and become familiar with general safety procedures.
• Interact with clients, visitors, employees, and the public in a professional manner.
• This position will require you to be customer service oriented and have basic to intermediate computer skills, as well as effective written and oral communication skills.
• You must be able to perform routine foot patrols, moderate lifting, and work in all-weather elements as an Unarmed Security Officer.

Additional Duties and responsibilities:

• Interacting with a variety of persons including clients, visitors, public safety officials, employees and the general public.
• Enforcing client and company policies and procedures.
• Badge Compliance.
• Respond, compile and report all information in regard to theft, alarms, accidents and other incidents that may occur.
• Observe and report all unusual activity.
• Report all building utility/ service issues as observed and instructed to facilities.
• Notify, assist and direct emergency personnel as necessary.
• Security access of authorized personnel into building including visitors and their employee sponsors, client employees and / or contractors.
• Dispatch patrol to allow access to authorized personnel for secured areas.
• Dispatch patrol to check and/ or secure access areas into and onto client's premises, as well as, highly sensitive locations within the buildings.
• Monitor the movements and locations of all account security personnel in order to expedite service requests, emergency responses and to ensure employee safety.
• Operate telephone and radio equipment
• Prepare all required written reports, including but not limited to: Dispatch logs, Incident Reports, and all required logs.
• Responsible for the proper operation and monitoring of all life safety, access control and loss prevention systems and related sub-systems.
• Respond to system alarms and notifies the appropriate response resources as directed by procedure.
• Responsible for the proper operation and monitoring of all security telephone, paging, radio and intercom communication systems.
• Maintains and operates video surveillance system and equipment.
• Maintain 100% uptime on alarm reliability

Qualifications:

• 18 years of age
• High School Diploma or GED required.
• Excellent written and verbal communication skills in English.
• Clean driving record and valid driver license
• Capable of following complex instructions
• Strong interpersonal skills
• Willingness to participate in the company's screening process, including drug screen and background investigation.
• Knowledge of security operations and procedures