Program Director - Security

The Program Director serves as the on-site leader to direct daily operations across all shifts at an assigned facility. Manages shift Captains, Site Supervisors, and security personnel. Maintains compliance standards and serves as a primary liaison between Prosegur and client regional leadership. Ensures that all security, safety, and customer service standards are consistently met or exceeded. The Program Director reports directly to the General Manager and oversees Armed and Unarmed Security Officers. The ideal candidate demonstrates strong leadership skills, communication, and organizational skills and can manage both client relationships and on-site teams effectively.

Job Duties & Responsibilities include but are not limited to:

• Directs the performance of site personnel across all shifts to ensure operational continuity and quality. Ensures compliance with Prosegur policies, client expectations, and regulatory standards.
• Serves as the primary point of contact for the client; conducts regular check-ins and service reviews. Liaison between the client, General Manager, and site teams across all shifts.
• Conducts routine inspections and quality checks across multiple posts and/or shifts to maintain property physical security and tenant/visitor safety; corrects deficiencies immediately and escalates issues when necessary.
• Oversees scheduling, timekeeping, and attendance to maintain proper site coverage and operational efficiency.
• Reviews reports, logs, and other documentation to ensure accuracy and timeliness in accordance with company policy and customer expectations.
• Responds promptly and effectively to emergencies, incidents, and operational issues; provides oversight and to supervisory personnel.
• Provides coaching, mentorship, and performance feedback to team members to ensure accountability and professionalism.
• Promotes a positive client experience by maintaining open communication and proactively resolving concerns.
• Participates in hiring and ongoing training of site personnel as needed.
• Enforces company policies and client site procedures consistently and fairly.
• Ensures compliance with all applicable laws and site-specific policies (e.g., OSHA, fire/life safety, camera/privacy rules).
• Monitors and enforces compliance with uniform/appearance standards and equipment readiness (radios, POP smartphones, flashlights, AEDs).
• Leads emergency response per site protocols (evacuations, medical emergencies, workplace violence, severe weather).
• Directs coordination with law enforcement, EMS, and client stakeholders; preserves evidence and scene integrity.
• Maintains current post orders/SOPs; recommend updates based on lessons learned and client feedback.
• Monitors documentation and tracking for training, licenses, and certifications to ensure that officers remain fully compliant and job-ready.
• Monitors site inventory control (badges, keys, forms, PPE); approves and submits purchase/repair requests.
• Spearheads continuous improvement initiatives and cost-effective scheduling.

Required Qualifications:

• High school diploma or GED.
• 5-10 years of security experience with 4 years in a supervisory or role.
• Must possess and maintain an Armed Security Officer license/permit in accordance with state requirements..
• Licensing: Valid Massachusetts License to Carry (LTC)
• Valid driver’s license.
• Ability to pass background/drug screening and motor vehicle records check.
• Must successfully complete a role-related fitness-for-duty assessment conducted by a qualified third-party professional
• Supply and maintain a personally owned, approved firearm.
• Strong written/verbal communication; professional customer service demeanor; conflict resolution and de-escalation skills.
• Prior law enforcement, military, or armed security experience is strongly preferred.
• Proficiency with common security systems (CCTV/VMS, access control/badging) and Microsoft 365 (Word, Excel, Outlook).
• Ability to actively interact with variable shifts including weekends and holidays and respond to after-hours incidents when needed.

EEO Statement

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic. Reasonable accommodations are available upon request.

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For 50 years, Prosegur has been helping make the world a safer place. Today, more than 175,000 employees across 36 countries combine experience, technology, and innovation to protect the people, clients, and communities we serve.

Our people are at the heart of what we do. Whether working on-site with our clients or supporting our teams behind the scenes, every employee plays an important role in delivering the safety, service, and trust our clients depend on every day.

At Prosegur, you’re not just joining a security company. You’re joining a global team with opportunities to learn, grow, and make a difference.