Dispatcher / SOC Operator - 3rd Shift

Job Overview:

Prosegur Security is seeking highly professional and customer service–focused SOC Operators for a premier client site in Sparks, Nevada. This position combines physical patrol duties with security operations center (SOC) responsibilities, including alarm monitoring, camera surveillance, and access control management.

This role requires a balance of excellent customer service skills and the ability to confidently operate security technology, including access control, alarm panels, and camera systems.

Job Responsibilities and Duties:

• Provide outstanding customer service while maintaining a safe and secure environment for employees, visitors, and property.
• Operate the SOC, monitoring camera systems, alarm systems, and access control system.
• Manage access permissions, track badge activity, and monitor site security systems in real time.
• Accurately document incidents, patrol logs, and SOC activity reports.
• Respond to alarms, radio calls, and electronic alerts with urgency and professionalism.
• Answer phone calls from interior guard posts, employees, and clients, and dispatch appropriate responses.
• Initiate escalation and notification procedures when necessary.
• Collaborate with other security team members and site leadership to resolve incidents and ensure operational continuity.
• Always maintain a professional and service-oriented demeanor when assisting employees, visitors, and contractors.

Qualifications:

• Valid Nevada Security Guard License required.
• Valid CPR Certification required.
• High school diploma or GED equivalent.
• Minimum 1 year of security experience.
• Minimum 1 yea Dispatch/SOC experience.
• Comfortable with technology, including cameras, alarm panels.
• Willingness to learn and operate multiple security systems confidently with provided training.
• Comfortable working both indoors and outdoors, including during varied weather conditions.
• Strong verbal and written communication skills.
• Must have reliable transportation.
• Ability to stay calm and think clearly during emergencies or high-pressure situations.

Nevada License #2187

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At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As the 3rd largest security services provider, our 175k team members in 36 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful ‘Hybrid Security' solutions for Prospects.