CCTV Operator - Retail Security

Work for a company where your individual contributions are recognized and rewarded. Apply for your next security position at Prosegur. We are always hiring professionals eager to exceed customer expectations.Prosegur is in search of hard-working, motivated, and dedicated individuals to add to our growing team! The person in this position will maintain a safe and secure environment for customers and co-workers by patrolling the store; monitoring CCTV cameras and other security systems; deterring theft; responding to client requests; facilitating incident response efforts; documenting significant incidents; and helping to create a welcoming store experience. Open Availability is a big plus!!Prosegur offers a whole suite of benefit options. Prosegur believes in career advancement and encourages current employees to apply. We offer competitive wages and exciting company resources.

Job Summary:

All positions require the ability to work retail store business hours, meaning long periods of time standing and actively patrolling the retail space - may come in contact with perfumes & aerosols. Regular attendance is expected, and actual hours and schedules are flexible and will be based on availability and business needs.

Responsibilities:

• Alertly monitor CCTV cameras focused on protecting employees, assets and brand Remotely support the prevention and apprehension of external and internal theft in accordance with company policy
• Enforce rules, regulations, policies, and procedures, and respond to emergency situations requiring security assistance
• Write detailed narrative reports and maintain daily activity reports (DARs)
• Provide assistance to customers, employees, and visitors in a courteous and professional manner
• Monitor for irregular or unusual activity
• Secure facility and designated areas
• Enforce facility and company policies and procedures
• Investigate and prepare reports on incidents
• Remain calm and clearly communicate with onsite assets protection security, law enforcement, and store leadership Professionally document and escalate all incidents in accordance with procedures
• Leverage technology tools and resources to make timely, intelligence-led, data-driven business decisions

Qualifications:

• Must possess high integrity, trust, accountability, and work ethic
• Previous retail loss prevention, security operations center, CCTV monitoring, security, customer service, or criminal justice experience preferred
• Knowledge of how to use CCTV security systems and radio communications
• Ability to work well independently and as a team
• Proficient in the use of computers and Microsoft office software
• Effective oral and written communication skills
• Must be able to work nights, weekends, and public holidays
• High school diploma or GED equivalent
• Must have a valid DCJS Security Guard License
• Must have two (2) years of experience as a security officer, at least 1 year in retail security
• Must have reliable transportation
• Must have good communications skills
• Must be able to walk/run flights of stairs on a daily basis.
• Ability to think clearly during crisis or high-stress periods

Job offers contingent upon passing pre-employment drug and background screen

Physical Requirements: This position requires significant physical activity throughout the shift. Officers must be able to:

• Walk and stand for extended periods (including completing multiple rounds and patrols of up to 1–2 miles per shift)
• Frequently climb stairs, ramps, or ladders as required by site patrol routes
• Work indoors and outdoors in varying weather conditions
• Maintain alertness and situational awareness during all patrols
• Occasionally lift and/or move up to 25 pounds

These physical requirements are essential to performing the job successfully. Applicants should ensure they are capable of meeting these requirements prior to applying. Reasonable accommodations may be considered in accordance with applicable law.

License # 116058

For 50 years, Prosegur has been helping make the world a safer place. Today, more than 175,000 employees across 36 countries combine experience, technology, and innovation to protect the people, clients, and communities we serve.

Our people are at the heart of what we do. Whether working on-site with our clients or supporting our teams behind the scenes, every employee plays an important role in delivering the safety, service, and trust our clients depend on every day.

At Prosegur, you’re not just joining a security company. You’re joining a global team with opportunities to learn, grow, and make a difference.