Account Manager - Security

Job Description:

The Account Manager partners closely with the General Manager and Human Resources to ensure seamless communication, operational excellence, and full compliance with reporting and regulatory requirements. This role oversees client site management, key operational procedures, and the effective use of tools such as statements of work, recruiting plans, and Microsoft Office applications to drive high-quality service delivery.

Duties and Responsibilities:

• Oversee security site operations and ensure all customer contract requirements within the Guarding division are met.
• Maintain operational performance within established fiscal parameters.
• Ensure audit readiness and maintain compliance with all governmental regulations.
• Execute operational processes and training initiatives while upholding corporate standards and procedures.
• Recruit, interview, and onboard employees to meet client staffing needs.
• Establish and maintain employee schedules, ensuring all positions are fully covered.
• Manage last-minute staffing adjustments, including call-offs and time-off requests.
• Train, coach, and evaluate staff performance.
• Provide clear direction through consistent communication and documentation.
• Issue corrective actions when necessary and recognize employees for exceptional performance.
• Meet regularly with clients to ensure alignment on goals and expectations.
• Build strong client relationships and identify opportunities for business growth.
• Prepare reports, conduct investigations, respond to inquiries, and maintain required documentation.
• Follow all safety rules and immediately report hazardous or unsafe conditions.
• Perform additional duties as assigned based on client or management needs.

Other Duties and Expectations

• Use proper body mechanics while performing job functions.
• Remain alert and aware of operational timelines and priorities.
• Demonstrate clear, calm thinking during high-stress or crisis situations.
• Communicate empathetically when working with employees and addressing concerns.
• Collaborate with other managers to share information that may impact operations.

Additional Responsibilities

• Partner with leadership to implement Prosegur initiatives in ways that support local business needs.
• Communicate and demonstrate support for organizational decisions, even when they differ from personal viewpoints.
• Work with HR on special projects and cross-functional assignments.

Qualifications

• Strong ability to multitask and prioritize urgent staffing needs.
• Proven experience building strong community relationships and utilizing diverse recruiting methods.
• Demonstrated networking and relationship-building skills.
• Excellent written and verbal communication abilities.
• Self-starter who thrives in a fast-paced environment.
• Proficiency with Microsoft Office, scheduling systems (e.g., WinTeam), and ATS platforms.
• Ability to work independently and collaboratively.

Required Skills and Abilities

• Positive, solutions-oriented mindset.
• Excellent interpersonal, organizational, and communication skills.
• Strong time management with proven ability to meet deadlines.
• Analytical and problem-solving strengths.
• High levels of integrity, professionalism, and confidentiality.
• Strong understanding of employment laws and regulations.
• Ability to quickly learn HRIS and talent management systems.

License #2011

#NCR123

At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As the 3rd largest security services provider, our 175k team members in 36 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful ‘Hybrid Security' solutions for Prospects.