What are the responsibilities and job description for the Service Manager position at Pros Mechanics?
We are seeking a qualified individual to manager a Heavy Equipment Shop in Kent, WA. The Service Manager will supervise a team of 30 personnel including shop and field service technicians, parts runners and service advisors/writers. Will interact with all employees and other department managers, customers, and vendors. Managers with dealership experience will be considered an asset.
Responsibilities:
- Oversee field and shop repairs including closing work orders.
- Prepare bids and have oversight of quotes for repairs and maintenance work in a timely manner
- Review and evaluate all work orders for accuracy
- Negotiate and settle customer and internal service disputes
- Control and evaluate department P & L, including capital expenditures
- Interact with other department employees and promote a team environment
- Handle all employee issues including hiring, mentoring, disciplinarian actions, and terminations
- Monitor and schedule for technician training to stay current with technology
- Assist with other duties as assigned and directed by the Branch Manager and Corporate Service Manager
Qualification
- Strong organizational and customer service skills
- Exceptional time management skills, and the ability to prioritize and complete all tasks required.
- Should have a minimum of 5 years’ experience previously working in a management capacity in the heavy construction and mining equipment Industry.
- Must have excellent verbal and written communication skills
- Must have strong customer service skills
- Strong computer skills
Compensation:
$80k - $110k/year, salary range depends on experience and qualification.
Benefits available after 90 days and include Medical, Dental Vision, Life Insurance, 401k, PTO company vehicle and gas card.
Shift:
Day shift, 7:00 am – 5:00 pm Monday – Friday.
Salary : $80,000 - $110,000