What are the responsibilities and job description for the ServiceNow Implementation Specialist position at ProRank?
6 month contract role
W-2 ONLY (Not accepting C2C, H1B, or 1099 - do not apply)
Job Description:
- Support processes (currently aligned to ITIL best practice).
- Work with customers and understand the current scope for this transformation and come up with a detailed plan with clear timelines.
- Work closely with the team for this new implementation until successful Go-live.
- Should technically lead, handle the issues, front end customer for status meeting and drive this implementation team.
Do not apply if you do not meet the minimum 10 years experience in ALL of the following requirements.
Must have:
- Bachelor's Degree
- 10 years minimum experience
- Understand the customer’s multiple ITSM tools scope/integration and come out with design and implementation plan for Service Now.
- Ensure this transformation aligns with other Tower’s Go-live.
- Hands-on analyze, design, and develop complex functionality with 2 or more functional areas in ServiceNow: Incident Management, Problem Management, Change Management, Self Service Portal, Knowledge Management, Service Catalog and Requests.
- Hands-on experience in configuring SLA features, Approvals, Notifications, foundation data and Workflow customization of all above said ITSM features.
- Complete Hands-on experience in developing Business Rules, Client-side scripts/Server-side scripts, Script Includes, Scripting, Flow Designer.
- Hands-on experience in MID Server installation and Configurations.
- Hands-on experience on developing Integrations which includes Integration Hub, Rest APIs, Azure AD, SSO, E-bonding, Inbound/Outbound Integrations.
