Customer Support Specialist

Job Description

**Job Description**

Sphirea Plus is seeking a **Customer Support Specialist** to join our dynamic team in Atlanta, GA. In this role, you will be the first point of contact for our clients, providing effective and timely support, resolving inquiries, and ensuring a smooth customer experience. We are looking for a motivated professional who is detail-oriented, communicative, and passionate about problem-solving.

**Responsibilities**

• Provide high-quality assistance to customers via phone, email, and internal systems
• Troubleshoot and resolve client issues in a professional and timely manner
• Maintain accurate records of interactions and support cases
• Collaborate with internal teams to ensure consistent and accurate service delivery
• Escalate complex issues to relevant departments when necessary
• Identify recurring issues and suggest improvements to processes and systems
• Follow up with clients to ensure satisfaction and resolution
  
  

Qualifications

**Qualifications**

• Bachelor’s degree or equivalent experience in customer service or related field
• 1–3 years of experience in a customer support or client-facing role
• Strong verbal and written communication skills
• Excellent organizational and time management abilities
• Proficiency in CRM systems and Microsoft Office Suite
• Problem-solving mindset with attention to detail
• Ability to handle multiple tasks and remain calm under pressure
  
  

Additional Information

**Benefits**

• Competitive salary: $62,000 - $65,000 per year
• Opportunities for career growth and skill development
• Comprehensive health, dental, and vision insurance
• Paid time off and company holidays
• Ongoing training and professional development programs
• Supportive and collaborative work environment