Community Manager

Community Manager

Wichita, KS

We are seeking a highly skilled and motivated Community Manager to join our team. Under the supervision of the Regional Manager, the Community Manager is responsible for the operations of the apartment community. The successful candidate will focus on achieving company objectives, operating within budget, and providing a quality living environment for residents while establishing a positive, productive working relationship with all on-site team members.

Essential Functions

• Supervise and manage all on-site staff members, including hiring, performance counseling, and community inspections
• Responsible for maintaining high occupancy levels through effective team motivation, market analysis, and lease renewals
• Tour and lease apartments, train staff on closing techniques, and ensure accurate and timely processing of lease paperwork
• Monitor and implement rent increases, utility charges, and other fees, and maintain delinquency levels below 1%
• Analyze Yardi reports, analyze market data, and develop and implement marketing plans to drive occupancy and revenue growth
• Ensure compliance with company policies, Fair Housing regulations, and local ordinances
• Respond to resident complaints, provide problem resolutions, and maintain a high level of customer service
• Perform other duties as assigned

Supervisory Skills and Responsibilities

• Create a productive and inclusive work environment
• Encourage creative problem-solving, identify strengths, and generate individual career development plans
• Conduct annual performance reviews, provide feedback, and recognize quality performance
• Ability to carry out supervisory responsibilities in accordance with company policies and applicable laws

Other Responsibilities

• Follow up on all aspects of community operations, provide written responses, and maintain accurate records
• Meet with staff individually and in group meetings to communicate information, ensure goal alignment, and receive feedback
• Work with Regional Manager to ensure community coverage during open positions and vacation requests
• Monitor community compliance with all Fair Housing regulations and local ordinances

Knowledge, Skills, and Abilities

• Knowledge of industry software (Yardi, Rent Cafe, Yield Star, and LeaseStar) preferred
• Knowledge of organizational and community policies and procedures
• Ability to apply policies and procedures to solve everyday issues
• Strong communication, problem-solving, and leadership skills
• Ability to work with people of diverse social, economic, ethnic backgrounds
• Ability to read/speak/write English language proficiently
• Ability to work a flexible schedule, including weekends, evenings, and holidays

Minimum Qualifications Required

• High school diploma required
• Bachelor's Degree in business or related field highly preferred
• Minimum 3 year property management experience
• Previous experience must include responsibilities for property operations, budgets, and staff supervision

Certifications

• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred
• Property Management Certification a plus

Computer Skills

• Intermediate knowledge of Yardi, Rent Cafe, Yield Star, LeaseStar, Microsoft Word, Microsoft Excel, and Microsoft Outlook
• Ability to use desk computers, smartphones, telephone voicemail, fax, and copy/scanning machine

Physical Requirements

• Requires mobility and walking to several different locations
• May require ability to lift up to 10 pounds
• Requires normal range of hearing and eyesight to record, prepare, and communicate reports

Working Conditions

• Normal office environment
• Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous
• Work schedules may vary based on demand

If you are a motivated and experienced professional looking for a new challenge, please apply to this role by submitting your application. We look forward to hearing from you!