Corporate Field Appraiser

Corporate Field Appraiser

FLSA Classification: Exempt

Salary Grade/Level/Family/Range: 90

Reports to: Regional Field Manager

Effective Date: May 1, 2023
______________________________________________________________________________

Job Description

Summary/Objective

Corporate Field Appraisers verify and accurately appraise the cost of repairs on automobiles and heavy/specialty equipment, so that our clients can determine a fair amount for settlement. An appraiser reviews each assignment by speaking with the owner or representative, researching records, and inspecting any involved property, to the satisfaction and approval of client service level agreements and company standards /best practices.

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)

• Electronic estimating experience using Mitchell, AdjustRite, and CCC.
• Excellent organization, attention to detail and adaptability.
• Contacting Alacrity Solutions clients to complete inspections/appraisals within our given time frame.
• Traveling varying distances to physically inspect heavy equipment, and auto appraisals.
• The ability to self-organize and manage your day.
• Customer and client communication of current and next steps is key.
• Promptly and effectively handles to conclusion all assignments. Makes decisions within delegated authority as outlined in client policies and procedures. Adheres to high standards of professional conduct consistent with the delivery of superior service.
• Recommends Special Reserves where necessary, in accordance with Client Reserving Guidelines.
• Maintains current knowledge of local industry repair procedures and local market pricing.
• Has a working knowledge of Department of Insurance and State Regulations.

Competencies

• Experience and Knowledge of Auto Repair Processes and Estimating.
• Strong Written and Oral Communication Skills.
• Ability to Multi-task and Prioritize Workload.
• Attention to Detail and Accuracy.
• Ability to Work Independently and with a Team.
• Proficiency in Computer Software Used in Automotive Repair Estimating.
• Organizational Skills.
• Understanding and following of Insurance Industry Practices and Procedures.
• Strong Analytical and Problem-Solving Skills.
• Ability to Read and Interpret Insurance Policies and Appraisal Documents.
• Ability to Provide Quality Customer Service and Solutions.
• Ability to Meet Departmental Key Performance Indicators (KPIs).
• Regular and reliable attendance is an essential function of this position.

Supervisory Responsibilities

• N/A

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Normal office or field claims environment. Ability to operate a motor vehicle for up to 8 hours daily, repeatedly entering and exiting the vehicle. Must be able to make physical inspections of property loss sites. Must be able to climb ladders, balance at various heights, stoop, bend and/or crawl to inspect vehicles and structures. Must be able to work outdoors in all types of weather. Available to work catastrophic loss events. Willingness to work irregular hours and to travel with possible overnight requirements a plus.

Physical & Mental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close, distance and peripheral vision, depth perception and the ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and use hands to handle or feel.
• Ability to read, analyze, and interpret financial reports, and legal documents, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to work with mathematical concepts such as probability and statistical inference and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions in mathematical form and deal with abstract and concrete variables.

Travel Required

• Ability to travel 100% of time.

Required Education and Experience

• State licensing where required.
• Adjusters license - if applicable to location.
• 3 years field claims experience including, insurance experience, or equivalent in Multi-vendor estimating.
• 1 year, strong customer service and conflict resolution competency.
• 1 year, in being able to successfully perform work independently (self-motivated and organized).

Preferred Education and Experience

• AdjustRite experience preferred.
• Mitchell experience preferred.
• CCC experience preferred.
• I-Car platinum certification preferred.
• High School diploma or equivalent preferred.

Additional Eligibility Requirements

• Must maintain and hold sole responsibility for any required state licensure including renewals and all other requirements prior to expiration.

Affirmative Action/EEO statement

Alacrity Solutions is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Signatures

This job description has been approved by:

Manager______________________________________ Date ________________

HR__________________________________________ Date _________________

Employee signature below indicates the employee's understanding of the requirements, essential functions, and duties of the position.

Employee______________________________________ Date__________________