What are the responsibilities and job description for the Insurance CSR position at Property & Casualty Independent Insurance Agency?
About us
We are professional and agile.
Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Upsell products or services to customers when appropriate
- Communicate effectively both verbally and in writing
- Analyze customer needs and provide appropriate solutions or recommendations
- Maintain accurate records of customer interactions and transactions
- Follow up with customers to ensure their satisfaction with the company's products or services
- Conduct outbound calls to follow up on leads or resolve customer issues
Qualifications:
-Must have Property & Casualty license.
- High school diploma or equivalent
- Previous customer service experience preferred
- Excellent communication skills, both written and verbal.
- Strong phone etiquette and active listening skills
- Ability to handle difficult or irate customers with professionalism and empathy
- Sales experience is a plus
- Ability to analyze customer needs and provide appropriate solutions
- Multilingual abilities are highly desirable
We offer competitive pay and benefits packages. Join our team of dedicated Customer Service Representatives today!
Job Type: Full-time
Pay: From $38,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Beckley, WV 25801
Salary : $38,000