Office Manager

Job Summary
We are seeking a highly organized and proactive Office Manager to lead the daily operations of cleaning company. This role is essential in ensuring smooth communication between clients and cleaning staff, recruitment needs, and maintaining administrative efficiency. The ideal candidate is detail-oriented, tech-savvy, and comfortable working in a fast-paced, service-driven environment.

Duties

• Maintain organized filing systems, perform data entry, and ensure accurate record keeping using tools like Microsoft Office and Google Workspace.
• Manage appointment scheduling, calendar coordination, and calendar management
• Supervise office supplies inventory, coordinate maintenance requests, and ensure the office environment is clean, safe, and efficient.
• Post and manage job listings across platforms
• Conduct initial interview and recommend candidates for hire
• Support engagement strategies to retain staff (communication, feedback loops)
• Maintain accurate records of client details, quotes, and service notes
• Track bookings, completed jobs, and hours for payroll support
• Monitor trends in quoting accuracy, customer feedback, and service quality
• Respond promptly to new customer inquiries via phone, text, email, and online forms
• Gather detailed service information (home size, layout, condition, frequency, special requests)
• Create accurate, consistent quotes based on company pricing guidelines
• Ensure quotes properly reflect scope of work to avoid underpricing or service gaps
• Follow up on pending quotes to convert leads into booked jobs
• Schedule bookings and send confirmations and reminders
• Provide bilingual support as needed to assist diverse staff or clients and enhance communication across the organization.

Skills

• Proven experience in office management or administrative roles with strong organizational skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace applications, and computer literacy.
• Excellent phone etiquette with experience managing multi-line phone systems and providing customer support.
• Strong organizational skills with the ability to multitask effectively while managing time efficiently.
• Experience in clerical tasks like filing, document preparation, and calendar management
• Bilingual abilities to assist diverse populations are highly desirable.

Join us in creating an energetic workplace where your organizational talents make a real difference! We’re dedicated to fostering a positive environment that values your skills and supports your professional growth. All positions are paid roles committed to providing meaningful work experiences that empower our team members every day!

Pay: $20.00 - $25.00 per hour

Application Question(s):

• This position will start as part time and evolve into full-time over 120 days. Are you willing to meet this requirement?

Language:

• Spanish (Preferred)

Work Location: Hybrid remote in Germantown, MD 20876

Salary : $20 - $25