Nexthink Architect & Automation SME

Role Title: Nexthink Architect & Automation SME

Location: NY (5 days onsite)
Experience: 8 Years (3 Years in Nexthink)

FTE Profiles Only (USC)

Client: Birlasoft

Role Summary

We are seeking a highly skilled Nexthink Architect and Automation SME to lead the design, implementation, and optimisation of Nexthink across a global IT environment. The role will focus on driving proactive IT operations, digital employee experience (DEX) improvements, automation, and self-healing capabilities to enhance service quality and reduce operational effort.

Key Responsibilities

• Architect and implement Nexthink solutions aligned to business and IT objectives.
• Design and develop Nexthink Investigations, Campaigns, Remote Actions, and dashboards.
• Build automation and self-healing use cases to improve employee experience and reduce incident volumes.
• Drive proactive monitoring and data-driven insights for End User Services environments.
• Integrate Nexthink with ITSM and automation platforms such as ServiceNow, PowerShell, Aisera, and Microsoft technologies.
• Define DEX metrics, reporting frameworks, and executive dashboards.
• Provide technical leadership, governance, and best practices for Nexthink adoption.
• Collaborate with Service Desk, Workplace Services, Infrastructure, and Security teams to identify automation opportunities.

Required Skills

• Strong expertise in Nexthink Architecture, Infinity Platform, Engage, and Act.
• Hands-on experience developing Remote Actions, Automation Workflows, and DEX dashboards.
• Proficiency in PowerShell and enterprise automation.
• Experience integrating Nexthink with ServiceNow and other IT operations tools.
• Strong analytical, troubleshooting, and stakeholder management skills.
• Experience in global End User Computing (EUC) and Digital Workplace environments.

Preferred Certifications

• Nexthink Certified Professional / Expert.
• ITIL Foundation or equivalent.

Regards & Thanks