Hiring! Agile Portfolio Leader (PM) Connected Customer Experience (CCx) - Santa Clara, California

Job Title: Portfolio Leader Connected Customer Experience (CCx) / Senior Program Manager Agile

Location: Santa Clara, California (Local Candidates Only)

Experience: 11 Years

Job Family: Program / Delivery / Capability Management

Band: TP

Employment Type: Contract

Buy Rate: TBD

Mandatory Skills

• 11 years of experience in Program Management, Portfolio Management, or Delivery Leadership.
• Proven experience managing large, complex enterprise programs and strategic portfolios.
• 3 years of experience leading teams of Program Managers and Project Managers.
• Strong experience in Portfolio Governance, Risk Management, Budget & Delivery Management.
• Executive stakeholder management and leadership communication.
• Experience driving PMO transformation, operating model improvements, and delivery excellence.
• PMP, PgMP, or equivalent Project Management certification.
• Agile Program Management experience (Agile/SAFe/Hybrid Delivery).
• Local to Santa Clara, CA (Mandatory).
  
  

Position Summary

We are seeking an experienced Portfolio Leader Connected Customer Experience (CCx) to lead a portfolio of strategic Digital Technology (DT) initiatives supporting Connected Customer Experience.

This senior leadership role is part of a value-oriented PMO and is responsible for overseeing multiple strategic programs, leading Program and Project Managers, partnering with executive business and technology stakeholders, and ensuring portfolio delivery aligns with business objectives and organizational value.

The ideal candidate is a strategic leader with extensive experience managing enterprise-scale portfolios, driving governance, mentoring delivery teams, and enabling successful business outcomes.

Key Responsibilities

• Lead and manage a portfolio of strategic Digital Technology (DT) programs supporting Connected Customer Experience (CCx).
• Provide leadership and mentorship to Program Managers and Project Managers.
• Drive portfolio governance, prioritization, planning, budgeting, and execution.
• Partner with senior business and technology leaders to align delivery with strategic objectives.
• Manage portfolio risks, dependencies, issues, and executive escalations.
• Establish portfolio metrics, KPIs, and value realization frameworks.
• Lead PMO transformation initiatives and improve delivery operating models.
• Ensure successful execution across multiple cross-functional workstreams.
• Present portfolio status, risks, and recommendations to executive leadership.
• Foster a culture of accountability, continuous improvement, and delivery excellence.
  
  

Required Qualifications

• Bachelor's degree in Engineering, Technology, Business, or a related field.
• 10 years of progressive experience in Program Management, Portfolio Management, or Delivery Leadership.
• Minimum 3 years leading teams of Program Managers or Project Managers.
• Demonstrated success managing complex, multi-workstream enterprise portfolios.
• Strong knowledge of Portfolio Governance, Risk Management, and Value Delivery frameworks.
• Exceptional executive communication and stakeholder management skills.
• Experience with PMO transformation and operating model design.
• PMP, PgMP, or equivalent certification.
  
  

Preferred Qualifications

• Experience in a Product-led or Value-oriented PMO.
• Knowledge of OKRs, Benefits Realization, and Strategic Portfolio Management.
• Agile and/or SAFe Certification.
• Experience working in Hybrid Agile delivery environments.
• MBA or Master's degree in Business, Technology, or a related discipline.
  
  

Core Competencies

• Strategic Portfolio Leadership
• Enterprise Program Management
• Portfolio Governance
• Large Program Delivery
• Executive Stakeholder Management
• PMO Transformation
• Risk & Dependency Management
• Agile / SAFe Delivery
• Team Leadership & Mentoring
• Value-Based Delivery
• Data-Driven Decision Making
• Organizational Change Management