What are the responsibilities and job description for the IT Systems Engineer position at Propeller?
Department: Engineering
Location: Denver, CO
Compensation: $90,000 - $125,000 / year
Propeller is on a mission to take the guesswork out of moving dirt - reducing wasted fuel, time, and money. We do this through the power of maps.
Our customers use Propeller’s integrated hardware and software products to capture accurate 3D versions of their worksites. With over 50,000 worksites worldwide using Propeller’s smart survey technology, we empower project teams to map, measure, and manage site activity.
Propeller empowers everyone to approach, own, and solve problems creatively. We’re data nerds who care about impact, honesty, and each other. We take pride in being a great place to work. We are proud to be recipients of BI Group's Excellence in Customer Experience award and Inspiring Workplaces of Australasia, being recognized as a Fast Company and BuiltIn Best Place to Work. You can learn more about us on Glassdoor.
Your Mission
As an IT Systems Engineer at Propeller, you will be the driving force behind uplifting and maturing our IT support function in Denver. You’ll handle the technical support that keeps our team moving, while dedicating significant time to leveling up our infrastructure, automating onboarding workflows and physically expanding our on-premise server room to meet our customer’s needs.
This is a hands-on role where you will blend user support with critical infrastructure work—building racks, physically upgrading servers, troubleshooting hardware issues and ensuring our servers run smoothly. You’ll have the autonomy to lead projects from concept to completion, translating complex technical challenges into simple solutions while ensuring our global team stays connected and secure.
Your Responsibilities
- Deliver exceptional support: Manage day-to-day user requests and IT office support in Denver, troubleshooting complex hardware, networking, and AV issues to keep the team moving.
- Own the infrastructure: Build, maintain, and expand our on-premise server room, handling the physical "rack and stack," cable management, and hardware upgrades required to meet our cost and capacity goals.
- Automate and optimize: Identify and implement automation for manual processes such as new hire onboarding and account setups.
- Mature our systems: Lead independent projects to upgrade our MDM solutions and security protocols, ensuring our fleet of laptops remains compliant, secure, and operational.
- Create knowledge: Document designs, troubleshooting guides, and manuals to ensure technical concepts are accessible to the broader audience and future team members.
- You have 2-3 years of experience in a similar role and have a strong foundational knowledge in networking (WiFi, firewalls), MacOS administration, and Linux server management, with the ability to troubleshoot complex technical problems.
- You have hands-on experience working in server rooms or data centers and are comfortable with physical hardware maintenance, cabling, and infrastructure upgrades.
- You possess excellent communication skills, capable of explaining technical concepts simply to stakeholders who may not be tech-savvy.
- You are a self-starter who can independently lead IT projects from scope to implementation, navigating ambiguity to figure things out on the go.
- You have experience with MDM solutions (such as NinjaOne) and directory services are highly valued.
- Fully paid employee United Platinum PPO medical, dental, and vision coverage
- 20 days paid vacation time per year with no accrual or carryover cap
- 3% non-elective employer contribution to 401(k)
- Employee share options
- Professional development budget and leave
- The opportunity to take part in our mentorship program
- Monthly telephone and/or internet allowance
- Paid primary & secondary parental leave policies
- Hybrid work arrangements and WFH equipment provided
Salary : $90,000 - $125,000