Airport FBO Operations Manager

About Propeller Aero Services

Propeller Aero Services (PAS) is the full-service Fixed Base Operator (FBO) located at Paine Field (KPAE) in Everett, Washington. PAS supports private, corporate, charter, cargo, and special mission aviation activity and is positioned as a premium, hospitality-driven operation within the broader Paine Field environment.

Our operation is built around three core expectations: safety, operational excellence, and high-touch customer experience. PAS is expected to deliver a polished, professional, and responsive experience for aircraft operators, passengers, crews, tenants, and partners while maintaining a disciplined and efficient airside operation.

This is a fast-moving, on-airport environment that requires visible leadership, strong communication, and the ability to move seamlessly between operational oversight, team accountability, and hands-on support.

Important Note on This Role: This is not a general operations management role.

This position requires direct experience in FBO or aviation ground operations, including ramp operations, aircraft fueling, and airside coordination. Candidates without hands-on FBO or aviation operations experience will not be considered.

Position Summary

The Operations Manager is responsible for ensuring that day-to-day operations at PAS run with consistency, accountability, and strong communication across all teams.

This is a highly visible, hands-on leadership role responsible for driving execution, reinforcing operational discipline, and maintaining alignment across ramp, concierge, fuel, safety, and support functions.

The ideal candidate is comfortable leading from the front, can build credibility quickly with operational teams, and understands how to run an FBO environment without requiring foundational ramp or fuel training.

Core Responsibilities

• Lead and coordinate day-to-day operations across ramp, concierge, fuel, safety, and support functions
• Provide visible, on-the-ground leadership and support within the operation
• Conduct shift briefings, team check-ins, and communication rhythms that keep departments aligned
• Reinforce operational standards, service expectations, and day-to-day discipline
• Support hiring, onboarding, training, and development of team members
• Conduct performance management, coaching, and corrective action in coordination with leadership and HR
• Act as a key escalation point for operational and service-related issues
• Support high-demand periods including cargo operations, peak traffic, and special events
• Maintain strong coordination across ramp, concierge, facilities, and safety teams

Fuel & Operational Oversight

• Fuel farm coordination
• Oversight of fuel inventory levels and operational needs
• Fuel quality control procedures (ATA 103 / NATA standards)
• Vendor coordination and fuel delivery logistics
• Ensure compliance with operational, safety, environmental, and airport requirements
• Support safety program execution, training coordination, and operational audits (including IS-BAH where applicable)

What Success Looks Like

• Operations run smoothly without unnecessary escalation
• Team members understand expectations, communicate proactively, and follow through consistently
• The operation feels structured, controlled, and professional — not reactive
• Operational issues are identified early and addressed quickly
• Customer experience remains high even during complex or high-volume periods
• The team grows stronger over time through leadership, accountability, and mentorship

Required Qualifications

• Direct FBO or aviation ground operations experience required
• Hands-on experience in ramp operations, aircraft fueling, or line service leadership
• Working knowledge of fuel operations, fuel farm coordination, and fuel quality control standards
• Experience operating in an airport environment with safety, compliance, and operational requirements
• Demonstrated ability to lead teams in a fast-paced, operational setting
• Strong communication, leadership presence, and follow-through

Preferred (but not required)

• Experience with fuel inventory management and ordering processes
• Familiarity with systems such as X-1 or similar FBO operating platforms
• Exposure to cargo operations or complex ramp environments

Additional Requirements

• Ability to work flexible schedules, including nights, weekends, and holidays as required
• Valid driver’s license and ability to obtain and maintain airport badge access

Pay: $85,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $85,000 - $125,000