What are the responsibilities and job description for the Renewal Account Manager position at Proofpoint?
About Us
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work
At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values
Bold in how we dream and innovate
Responsive to feedback, challenges and opportunities
Accountable for results and best in class outcomes
Visionary in future focused problem-solving
Exceptional in execution and impact
Proofpoint is seeking a self-starting, responsible, mature, and highly motivated Renewal Account Manager to work closely with Sales Account Executives, Sales Engineers, and Support Management to ensure customer satisfaction and secure renewals across the existing customer base.
This role requires engaging with large enterprise customers at both the executive and technical levels. The successful candidate will have strong sales experience, sound business acumen, and excellent interpersonal and relationship management skills.
The Renewal Account Manager will play a hands-on role supporting the field sales organization, including direct participation in renewing strategic customer accounts.
This is a hybrid role requiring onsite work at the Sunnyvale, California; Draper, Utah; or Boston, Massachusetts office. Remote work may also be considered.
Key Responsibilities
Required Qualifications
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.
How To Apply
Interested? Submit your application along with any supporting information- we can’t wait to hear from you!
Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.
Base Pay Ranges
SF Bay Area, New York City Metro Area
Base Pay Range 26.97 - 37.07 USD
California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska
Base Pay Range 21.25 - 29.25 USD
All other cities and states excluding those listed above
Base Pay Range 20.14 - 27.71 USD
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work
At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values
Bold in how we dream and innovate
Responsive to feedback, challenges and opportunities
Accountable for results and best in class outcomes
Visionary in future focused problem-solving
Exceptional in execution and impact
Proofpoint is seeking a self-starting, responsible, mature, and highly motivated Renewal Account Manager to work closely with Sales Account Executives, Sales Engineers, and Support Management to ensure customer satisfaction and secure renewals across the existing customer base.
This role requires engaging with large enterprise customers at both the executive and technical levels. The successful candidate will have strong sales experience, sound business acumen, and excellent interpersonal and relationship management skills.
The Renewal Account Manager will play a hands-on role supporting the field sales organization, including direct participation in renewing strategic customer accounts.
This is a hybrid role requiring onsite work at the Sunnyvale, California; Draper, Utah; or Boston, Massachusetts office. Remote work may also be considered.
Key Responsibilities
- Drive the qualification, quoting, and Salesforce processes with Account Managers and Regional Directors to successfully close renewals.
- Accurately forecast daily, monthly, and quarterly renewal business using Salesforce and Clari.
- Meet or exceed customer renewal revenue quota.
- Coordinate multiple internal resources within customer accounts.
- Establish and maintain strong executive-level customer relationships.
- Proactively identify customer issues and work with the broader Proofpoint team to resolve them.
- Research customer organizational structures and maintain accurate account information within Salesforce.com.
- Gather and track customer implementation and support activity.
- Maintain current knowledge of Proofpoint's competitive positioning in the marketplace.
- Develop customer quotes and manage customer information within Salesforce.com.
Required Qualifications
- Strong written and verbal communication skills with the ability to clearly articulate Proofpoint's value proposition.
- Highly organized with strong attention to detail and process.
- Self-starter with the ability to work independently and collaboratively in a team environment.
- Ability to manage multiple priorities and exercise sound judgment when resolving complex issues.
- Ability to coordinate internal resources to execute complex sales strategies.
- Working knowledge of Microsoft Office, particularly Excel, and web conferencing tools.
- Experience using Salesforce.com and other online business tools.
- 4 years of successful experience in account management, business development, or renewal sales.
- Bachelor's degree or equivalent experience.
- Experience selling to IT departments, IT management, and Legal organizations.
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.
How To Apply
Interested? Submit your application along with any supporting information- we can’t wait to hear from you!
Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.
Base Pay Ranges
SF Bay Area, New York City Metro Area
Base Pay Range 26.97 - 37.07 USD
California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska
Base Pay Range 21.25 - 29.25 USD
All other cities and states excluding those listed above
Base Pay Range 20.14 - 27.71 USD