Director of Catering & Event Operations - Douglasville Conference Center

Proof of the Pudding is an award-winning catering and hospitality company based in Atlanta, GA. We are seeking a dynamic and results-driven leader to oversee sales, catering, event execution, and client partnerships at the Douglasville Conference Center & Greystone Amphitheatre.

 This role serves as the primary liaison to our client-partner, the City of Douglasville, while leading all private event sales, food & beverage operations, and on-site execution. The ideal candidate brings a balance of sales leadership, operational excellence, financial acumen, and team development to drive revenue growth and exceptional guest experiences.

Key Responsibilities

• Serve as the primary relationship manager for the City of Douglasville, ensuring strong communication, alignment, and long-term partnership success - Manage all events for the venue, ensuring seamless execution from initial inquiry through event completion - Lead all private client catering, food & beverage programming, and event execution
• Drive catering and event revenue through proactive sales strategies, client relationship development, and upselling opportunities - Collaborate with clients to align event scope with budget while maximizing profitability - Partner with leadership to identify and implement revenue growth initiatives
• Oversee all banquet and event operations, ensuring high standards of service and execution - Ensure detailed and accurate Banquet Event Orders (BEOs) and seamless communication across departments - Maintain excellence in event logistics, staffing, and guest experience
• Oversee financial reporting, forecasting, and budget management for the venue - Ensure accurate billing, cost controls, and timely reconciliation of all events - Monitor performance against revenue and expense goals, taking proactive action as needed
• Lead, mentor, and develop a team of managers and hourly staff - Set clear performance expectations and provide ongoing coaching and training - Oversee staffing plans, scheduling, and labor management to align with business needs
• Partner with culinary and beverage teams to design innovative menus, promotions, and client-driven event concepts - Ensure offerings align with market trends, client expectations, and profitability goals
• Ensure guest satisfaction scores exceed expectations - Uphold and continuously improve service standards across all events - Act as a visible leader during events to ensure quality and resolve issues in real time

Qualifications

• 5 years of experience in sales, catering, event operations, or hospitality leadership
•  Proven experience managing client relationships and large-scale events
• Strong financial acumen including budgeting, forecasting, and reporting
• Demonstrated leadership experience managing teams in high-volume environments
• Excellent communication, organization, and problem-solving skills
• Experience with CRM/BEO systems (Caterease, AllSeated/Prismm preferred)
• Bachelor’s Degree in Hospitality, Business, or related field preferred

Compensation & Benefits

• Competitive base salary performance-based bonus/commission
• Health, Dental, and Vision Insurance
• Paid Time Off and Sick Leave
• Professional development opportunities