Concessions Supervisor - Gas South Arena

Primary Responsibilities

• Supervise and coach staff/volunteers responsible for executing event day operations. Uphold and enforce customer service and safety standards through pre-shift, training, observation, and follow-up.
• Maintain positive client and customer relations.
• Deliver excellent food and beverage service and maximize customer satisfaction.
• Ensure concession stands are properly set-up for game/event day, including cleanliness, adequate product levels and equipment is in working order.
• Respond to customer complaints in an efficient and positive manner.
• Maintain labor and operating supplies cost while working withing budgeted guidelines.
• Ensure compliance with federal, state, and local regulations and Proof of the Puddings’ policies regarding food safety and alcohol service.
• Ensure team members and volunteers are performing at high levels with regards to customer service, safety, and operational procedures.
• Complete team member schedules in a timely manner.
• Perform other related duties, tasks and responsibilities as required.

Qualifications

• The ideal candidate will have a minimum of 2 years’ experience in the high volume foodservice industry, preferably in concessions environment for a sports and entertainment venue.
• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
• Demonstrate leadership in managing team members and major projects or initiatives.
• Customer service oriented with the ability to communicate with team members, vendors, client representatives and guests in a positive and professional manner.
• Must be flexible to work extend hours due to business requirements including late nights, weekends, and holidays.
• Must be able to work in a team environment.
• Proficiency in Microsoft Word and Excel.
• Must have sufficient mobility to perform assigned tasks including constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time.
• Must have the ability to lift, push, pull approximately 25lbs.
• Must be able to stand and/or walk for up to 10 hours during a single shift, while navigating ramps, stairs, and elevators.
• Follow and encourage team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.