Concessions Supervisor - DUKE University

Proof of the Pudding is the exclusive food & beverage partner to DUKE University Athletics. We provide elevated hospitality offerings, catered events, concessions to all athletic events and operate the Student Athlete’s Training Table.

We are looking for multiple Concessions Supervisors to oversee the daily operations of a concessions stand. They are the point person for staff, logistics, food and guest safety, customer service, and food and beverage services.

ESSENTIAL RESPONSIBILITIES

• Assist, in a timely manner, in determining appropriate quantity of food and beverage items for cooking, baking and serving in the stand; maintain food & beverage quality standards including appearance and nutritional requirements throughout the event; assist in the monitoring and ordering of food as needed based on business demands
• Monitor temperatures of food to assure safety and quality of standards are met; monitor water temperatures to assure proper temperature for sanitizing
• Merchandise and serve food and beverage according to established guidelines and replenish as needed
• Oversee all staff in the stand and area including but not limited to cashiers, food runners, cooks, and cleaners; ensure staff is in the correct uniform; signed in & out; practicing safe service; and upholding Trident Provisions’ standards of service
• Clean equipment, utensils and appliances and properly store food and beverage supplies; assure compliance with sanitation and safety procedures and regulations; clean refrigerators and storerooms as required
• Assist in storing unused food and supplies; dispose of unusable leftovers; utilize proper methods of handling foods to be stored
• Assist with inventory and maintain routine records as directed; prepare records of food and beverage consumed vs. leftover.

Experience & Education

• 1 year of experience in leading a concessions operation is preferred
• After completion of training you will have gained the ability to work independently and effectively manage a stand

• Specialized Qualifications

• Communicate effectively both orally and in writing
• ServSafe qualified or the ability to become ServSafe certified

• CORE VALUE AND COMPETENCY REQUIREMENTS

• Business Acumen - Demonstrate comprehension of the job, including policies, practices, and relationships. Possess the expertise and skill levels required of the job and perform with quality.
• Dedication - Dependable, reliable and follows through on projects from inception to completion. Willing to put in as much time as necessary to complete tasks. Demonstrate a win-win attitude: “see it, own it, solve it.”
• Ethics and Integrity - Acts with integrity, honesty and knowledge that promote the company’s culture, values and beliefs while maintaining the highest standards of professional conduct.
• Safety & Security - Observe safety and security standards. Use equipment and materials properly. Comply with safety standards and personal protective equipment requirements. Report potential unsafe conditions or practices to appropriate person immediately. Promote restaurant safety, cleanliness and security compliance at all times.
• Teamwork - Cooperate and be willing to work as a team player to achieve goals and tasks accurately, efficiently and timely.
• Communication - Communicate clearly and effectively with mutual respect, understanding and trust to fellow associates, managers, supervisors and guests. Listen carefully to opinions and views of others; state understanding of what has been heard.
• Initiative - Contribute new ideas and suggestions to enhance productivity and efficiency. Be proactive in troubleshooting problems or issues and take action to mitigate potential problems.
• Adaptability & Planning - Possess the ability to learn new tasks and adjusts well to new situations. Perform well under tight time schedules and pressures to change direction quickly.
• Service Orientation - Demonstrates a sense of urgency. Is welcoming, friendly and smiles when visible to guests.

Work Environment

This position is often outside on the loading dock or working in storage areas that can be refrigerated or for frozen storage. This role is highly physical with an emphasis on organization and moving products in a fast-paced work environment. This position may utilize a golf cart, hand carts, and pallet jacks.

Physical Requirements

• Lift heavy objects up to 25 pounds
• Availability to work every DUKE football game day
• Be clean, neat and professionally dressed at all times

Compensation & Benefits

• Competitive pay based on experience.
• Benefits include daily meal per shift.
• Opportunity for advancement. Proof of the Pudding is consistently seeking to amplify talented team member’s roles.
• On-the-job training that can be applied industry wide.
• A flexible work schedule

Proof of the Pudding and its affiliates are an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristic