What are the responsibilities and job description for the Customer Service Representative position at PRONTO HEATING & AIR CONDITIONING?
Join the Pronto Heating & Air Conditioning Team as a Customer Service Representative!
Location: Edina, MN
Position: Full-Time
Are you a motivated, customer-focused individual looking to make a difference? Pronto Heating & Air Conditioning, a trusted family-owned HVAC company with over 60 years of experience, is expanding and seeking a Customer Service Representative (CSR) to join our dynamic team! This full-time role combines customer service, administrative tasks, and dispatch duties, all while ensuring our clients receive the highest level of service.
Why Work with Us?
At Pronto Heating & Air Conditioning, we offer more than just a job – we offer a career with a supportive team and a company that values your contributions. Our employees are the backbone of our success, and we pride ourselves on providing competitive pay, outstanding benefits, and growth opportunities.
- Competitive Pay: Starting at $21/hr commission
- Comprehensive Benefits: Health, dental, paid vacation, vision, and 401(k)
- Team Culture: A friendly, supportive, and fun work environment
- Opportunities for Growth: We invest in your development and career advancement
What You’ll Do
As a CSR and dispatcher at Pronto Heating & Air Conditioning, you’ll play a crucial role in providing exceptional customer experiences. Every day will bring variety as you:
- Engage with Customers: Answer incoming calls and make outgoing calls to assist clients, providing them with the information they need in a professional and friendly manner.
- Coordinate Scheduling: Schedule appointments, ensuring our HVAC technicians arrive on time and maximize their efficiency.
- Dispatch Calls: Assign and track HVAC service calls to field technicians, ensuring timely updates for clients.
- Handle Administrative Duties: Help process permits, schedule inspections, complete rebate paperwork, handle equipment registration, and prepare follow-up packets.
Your ability to juggle multiple tasks while delivering outstanding service is key to our success.
What We’re Looking For:
We want a dependable and detail-oriented individual who thrives in a fast-paced environment. If you have a passion for customer service and enjoy problem-solving, you’ll be a perfect fit for our team!
- 1 years of customer service experience (Call center experience is a plus!)
- Excellent communication skills, both written and verbal
- Tech-savvy with strong computer skills (data entry, Excel knowledge)
- Bilingual skills are a plus
- Previous dispatch or home service experience is a bonus
Why Pronto Heating & Air Conditioning?
We are more than just an HVAC company – we are a team that values professionalism, respect, and reliability. We pride ourselves on our commitment to providing top-notch service to our clients, and we do it all while maintaining a fun, friendly atmosphere. We also understand the importance of work-life balance, so we offer paid vacation and great benefits to support your well-being.
Ready to join a growing company where your contributions truly matter? Apply today to become a part of the Pronto Heating & Air Conditioning team!
Job Type: Full-time
Pay: From $21.00 per hour
Expected hours: 38 – 45 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person