What are the responsibilities and job description for the Production Support Engineer position at Pronix Inc?
Hi,
This is Praveen from Pronix Inc !!
Position: Production Support Engineer - W2 only
Location: Chandler AZ (Hybrid 3 days in office and 2 days remote)
Employment Type: Long term Contract
Job Description:
This is a Level 2 production support role focused on incident, problem, and change management. The ideal candidate will work with a variety of technologies including Oracle/PL SQL, Unix/Linux, and Autosys as part of a global team providing on-call support and coordinating with various teams across the organization.
Requirements:
- Hands-on experience in production engineering, application support, or enterprise production services.
- Strong experience with Splunk Enterprise, including SPL queries, dashboard development, alert configuration, reporting, and data onboarding.
- Experience with Dynatrace for application performance monitoring, infrastructure monitoring, distributed tracing, and service health analysis.
- Experience supporting enterprise applications and infrastructure in production environments.
- Experience with Oracle databases, advanced PL/SQL, Unix/Linux, and Autosys scheduling, including JIL scripts.
- Strong understanding of Incident, Problem, and Change Management processes.
- Experience troubleshooting application failures, infrastructure issues, performance bottlenecks, data inconsistencies, and access-related problems.
- Ability to perform root cause analysis, manage escalations, and coordinate resolution across technical teams.
- Strong analytical, troubleshooting, reasoning, and critical-thinking skills.
- Excellent verbal and written communication skills, interpersonal skills, and relationship-building abilities.
- Ability to work independently while collaborating effectively within global and cross-functional teams.
Interested Candidates can share the resume to email : praveenl@pronixinc.com
Ph : 609-378-1142 (Six Zero Nine Three Seven Eight One One Four Two)