What are the responsibilities and job description for the Scheduling Specialist position at PromptCare?
Job Type
Full-time
Description
The Scheduling Specialist oversees the coordination of nursing visits for active patients, making ongoing adjustments as necessary. This position collaborates closely with intake, nursing, and pharmacy teams to ensure efficient and timely staffing. Core duties include prioritizing patient needs, handling multiple calls with professionalism, and managing recurring appointments and scheduling requirements. Exceptional communication and organizational skills are critical for success in this role.
Job Type: Full-Time, Non-Exempt, Mon-Fri, 8:30 am to 5 pm
Location: Hybrid in New Providence, NJ
Requirements
The physical requirements listed here indicate what an employee must meet to effectively perform this role's essential functions. The employee frequently needs to communicate verbally, listen attentively, and spend prolonged periods sitting at a desk and working on a computer. The role also requires lifting files, opening filing cabinets, and bending or standing as needed.
Benefits & Perks
The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.
Salary Description
Hourly
Full-time
Description
The Scheduling Specialist oversees the coordination of nursing visits for active patients, making ongoing adjustments as necessary. This position collaborates closely with intake, nursing, and pharmacy teams to ensure efficient and timely staffing. Core duties include prioritizing patient needs, handling multiple calls with professionalism, and managing recurring appointments and scheduling requirements. Exceptional communication and organizational skills are critical for success in this role.
Job Type: Full-Time, Non-Exempt, Mon-Fri, 8:30 am to 5 pm
Location: Hybrid in New Providence, NJ
Requirements
- High school diploma or GED required
- Ability to multitask in a fast-paced environment
- Proficiency in MS Office Suite; CPR / CareTend experience is a plus
- Experience with electronic records and pharmacy order systems preferred
- Background in clinical, medical office, or specialty pharmacy settings strongly preferred
- Experience with scheduling patients in the home and/or suite setting is strongly preferred
- Strong customer service and patient admissions experience preferred
- Manage communications via phone, email, EMR, and various apps to ensure accurate documentation and service coordination
- Schedule and update patient visits with nursing personnel and agencies; resolve conflicts and maintain visit logs
- Coordinate nursing contracts, authorizations, and agency documentation; screen and liaise with nursing agencies
- Serve as a communication bridge between pharmacy, nursing, and patients for delivery and care coordination
- Triage incoming calls and relay information to appropriate care team members
- Initiate and maintain patient documentation; confirm and update demographic details
- Ensure compliance with PromptCare policies and all applicable regulations
- Attend meetings and conferences as needed; perform additional duties with flexibility in hours
- Perform other duties as assigned and is able to work longer than normal hours with little or no notice, as needed
The physical requirements listed here indicate what an employee must meet to effectively perform this role's essential functions. The employee frequently needs to communicate verbally, listen attentively, and spend prolonged periods sitting at a desk and working on a computer. The role also requires lifting files, opening filing cabinets, and bending or standing as needed.
Benefits & Perks
- Comprehensive Medical, Dental, and Vision Package
- 401(k) Plan with Company Match
- Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays
- Life Insurance: Standard coverage with optional enhancements
- Employee Assistance Program: Free counseling and coaching sessions
- Emotional Well-being and Work-Life Balance Resources
- Short & Long-Term Disability: Company-paid with optional supplements
- Accidental Death and Dismemberment Insurance
- FSA and HSA: Manage healthcare expenses
- Commuter Spending Programs
- Volunteer and Engagement Opportunities
- Employee Referral Bonuses
- Exclusive Discounts on entertainment, travel, and various other supplemental and cellphone plans
The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.
Salary Description
Hourly