What are the responsibilities and job description for the Credit and Collections Finance Specialist position at PromoCentric, Inc.?
Job Title: Credit and Collections Specialist
Department: Finance/Accounts Receivable
Reporting To: Director of Finance
Location: Newmarket, NHAbout the Role:
Are you a numbers ninja with a passion for keeping things balanced — and getting paid on time? We’re on the hunt for a sharp, energetic Credit, Collections & Cash Applications Specialist to join our high-impact finance team. This isn’t just another AR job — it’s your chance to own a critical function in a company that lives and breathes its values.
We are proudly Customer-Centric, Committed, Continuously Improving, Community-Driven and Enthusiastic — and we’re looking for someone who brings those values to work every single day. If you're ready to blend precision with people skills, solve payment puzzles, and build lasting internal and external relationships, let’s make it official.What You’ll Be Doing:
Collections & Customer Engagement
Cash Applications & Billing
Department: Finance/Accounts Receivable
Reporting To: Director of Finance
Location: Newmarket, NHAbout the Role:
Are you a numbers ninja with a passion for keeping things balanced — and getting paid on time? We’re on the hunt for a sharp, energetic Credit, Collections & Cash Applications Specialist to join our high-impact finance team. This isn’t just another AR job — it’s your chance to own a critical function in a company that lives and breathes its values.
We are proudly Customer-Centric, Committed, Continuously Improving, Community-Driven and Enthusiastic — and we’re looking for someone who brings those values to work every single day. If you're ready to blend precision with people skills, solve payment puzzles, and build lasting internal and external relationships, let’s make it official.What You’ll Be Doing:
Collections & Customer Engagement
- Reach out to customers professionally and respectfully — we’re all about solving problems, not creating tension.
- Work collaboratively across teams to resolve disputes, uncover root causes, and ensure everyone walks away happy.
- Champion a customer-first mindset, building trust while collecting what’s owed.
- Evaluate new and existing customer accounts with care — balancing risk with opportunity while keeping the customer experience at the forefront.
- Set smart credit limits and payment terms, always committed to protecting the business while supporting our partners.
- Monitor exposure and proactively suggest improvements to our credit strategy as we grow.
Cash Applications & Billing
- Apply daily payments with accuracy and speed — every dollar in the right place, every time.
- Investigate short-pays, overpayments, and unapplied cash with curiosity and determination.
- Keep accounts squeaky clean and always look for ways to streamline and improve the process.
- 5 years of experience in credit, collections, or cash applications — bonus if you’ve done all three.
- Associate’s degree
- You love solving problems and making things better — continuous improvement is in your DNA.
- You bring enthusiasm to your work and energy to your team — people enjoy working with you.
- Proficiency with ERP/accounting systems (QuickBooks, NetSuite) and Excel.
- Excellent communicator — you're clear, professional, and not afraid to pick up the phone.
- You take ownership of your work — committed to accuracy, timeliness, and accountability.
- Understanding of credit risk tools like Credit Safe is a plus.
- Fast-paced, high-growth environment where your ideas are welcomed and your impact is real.
- A culture of continuous improvement — we don’t just accept feedback, we thrive on it.
- A community-driven team that supports each other and our customers.
- A customer-centric company that values trust, relationships, and service.
- Competitive pay, great benefits, and room to grow.