Territory Outreach Manager-North Jersey

Position Summary

The Territory Outreach Manager builds, maintains and establishes the Promises Behavioral Health brand by establishing business connections with hospitals, crisis units, physicians, mental health professionals and other relevant groups or agencies that need our services. This role collaborates closely with hospital discharge planners, social workers, case managers, physicians and management, as well as provides outreach education, support and resources to referral sources, families, and potential patients.

The focus of this position is to promote our programs in community service areas communicating our entire spectrum of services through direct personal contact with existing and potential community relationships, facilitating and contributing to the welfare of alumni, clients and families.

Primary Duties and Responsibilities

• Works in conjunction with the Regional Director of Outreach to grow and increase name recognition and brand in the assigned region
• Completes all necessary administrative assignments and documentation as requested
• Acts as a liaison between clients, families, community providers and our treatment centers regarding admission communication and follow-up
• Develops and maintains positive relationships with hospitals, unions, employee assistance programs, other substance abuse providers, private practitioners, courts, law offices, schools, and recovery advocacy groups
• Executes analysis of assigned region and creates and executes strategic plans
• Offers clinically informed tours of our facilities
• Professionally represents Promises at networking events, conferences, and meetings
• Drafts communications to develop community relationships and access appropriate community resources
• Accurately inform and orient clients with an understanding of appropriateness and level of care
• Carries out responsibilities in compliance with company policies and all local, state and federal laws
• Daily Reporting of all activities in Customer Relationship Management (CRM) tool

Job Qualifications and Requirements

Education:

• Bachelor's degree or higher in business or job related medical or mental healthcare discipline is preferred

Experience:

• A minimum of two (2) years' proven outreach experience is preferred
• Understanding of the referral pipeline in behavioral health preferred
• Previous experience in the behavioral/mental health sector is preferred
• Experience in developing strategic plans and accurate forecasts for territory and accounts is preferred
• Working understanding and practical application of using a CRM

Knowledge/Skills:

• Excellent relational, public speaking, written and verbal communication skills
• Ability to establish and expand relationships with key decision makers within each customer organization in the territory
• Process driven, highly organized and efficient
• Ability to make meaningful connections with a high speed of trust and the ability to anticipate next steps in the cycle of managing relationships
• Highly motivated, self-starter with strong self-awareness, humility and the ability to grow and learn through challenges
• Proven ability to develop and execute strategic plans and think critically
• High Sense of urgency and strong work ethic
• Exemplifying professionalism in all situations
• Ability to manage complex accounts and situations
• Possesses flexibility and resourcefulness
• Strong understanding of regional and local market

Physical Requirements and Working Conditions

• Sitting/Standing: Extended periods of sitting and/or standing in an open office environment.
• Lifting: Raising or lowering an object from one level to another (includes upward pulling) 25-50 lbs.
• Handling: Normal office activity including, keyboarding, interacting with others, participating in meetings, extended periods of sitting and/or standing in an open office environment, use of headset or telephone for extended periods of time
• Repetitive motion: Frequent and regular use of the wrists, hands, and fingers to make small movements such as typing or picking up small objects. Normal fine and gross motor control of fingers and hands.
• Exposure to weather, uneven walking surfaces and office setting

Company Policy/Procedure Compliance

• Follow all policies and procedures as well as all local, state and federal laws concerning employment to include, but not limited to: 42 CFR Part 2 regulations and Health Insurance Portability and Accountability Act (HIPAA) confidentiality regulations, I-9, Harassment, Equal Employment Opportunity Commission (EEOC), Civil Rights and Americans with Disabilities Act (ADA)
• Interact professionally with clients, employees and visitors maintaining appropriate boundaries
• Must meet pre-employment and maintain all applicable state and job related guidelines for background screening, fingerprinting, drug test, health screening, DMV, insurance, and license/credential verifications