General Manager - Payment Plans

Company OverviewPromise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.PromisePay OverviewPromisePay is a convenient and flexible payment plan service that helps individuals repay past-due balances to utilities and municipalities. It supports customers who have fallen behind on energy, water, gas, property taxes, parking citations, and more. PromisePay makes repayment simple and transparent for residents while helping agencies recover more revenue and maintain essential service continuity.The mobile-friendly PromisePay experience enables customers to enroll in customized plans, view real-time balances, pay with a wide range of methods, receive automated reminders, and manage their payment information with ease. PromisePay integrates directly with utility and municipal Customer Information Systems to create an automated, seamless workflow between agency operations and customer payment experiences.Role OverviewThe General Manager of Payment Plans owns Promise’s largest product line. This leader oversees the end-to-end business, spanning product strategy, go-to-market, operations, implementation, and customer outcomes. The role requires a metric-driven operator who can navigate large-scale public-sector environments, long procurement cycles, technical integrations, and regulatory and compliance considerations.You will be responsible for driving growth, strengthening margins, improving repayment outcomes for residents, and expanding PromisePay’s reach across State, Local, Utility, and Federal segments.What You’ll DoBusiness LeadershipOwn overall business performance for PromisePay, including revenue growth, margins, and product adoptionDefine and execute strategies across new business, expansion, and operationsPartner with Sales, Marketing, and Finance to forecast revenue, prioritize opportunities, and manage budgetsDrive high-quality implementations that improve time-to-value and lower delivery costsImprove performance across existing customers, including enrollment, repayment, and satisfaction metricsProduct and OperationsOwn the Payment Plans roadmap with a focus on stability, scalability, and innovationWork closely with Engineering and client IT teams to deliver secure, sustainable integrations with Customer Information SystemsIncrease automation and improve usability to drive higher completion rates and reduce frictionApply data and behavioral insights to optimize customer engagement and revenue recoveryStrengthen operational efficiency for agency partners, including reducing call center volume and improving satisfaction metricsSales and Market GrowthShape market messaging, value propositions, and segment-specific opportunitiesPartner with Sales to ensure alignment between customer needs and product capabilitiesIdentify new opportunities where PromisePay can create high impact and strong unit economicsDevelop thought leadership in repayment behavior and flexible payment programs to support upsell and expansionWho You Are10 years of experience in product, operations, or general managementExperience in fintech, payments, SaaS, or regulated public-sector environmentsTrack record of owning revenue or P&L and delivering strong business outcomesSkilled in cross-functional leadership across technical, operational, and customer-facing teamsHighly analytical and data-driven, with experience building and managing KPIsMission-driven leader committed to improving access, equity, and public-sector outcomesWho Thrives at PromiseYou’ll love it here if:You are energized by building new businessesYou thrive in environments with autonomy and ownershipYou can navigate ambiguity and bring clarityYou care deeply about impact and executionPromise is not for you if:You prefer rigid structures over flexibilityYou are uncomfortable with change or rapid iterationYou want to maintain rather than buildHow We Support Our People100 percent employer-paid health coverageGenerous PTO and sick leaveLunch, snacks, and coffee providedCompany retreatsHybrid work environment with three in-office days per weekPromise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws.Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.Compensation Range: $250K - $275K

Salary : $250,000 - $275,000