Medical Records Clerk

At Promise Healthcare, our mission is to improve the health and well-being of the diverse communities we serve by providing high-quality, equitable healthcare to people of all ages. Our vision is to be a catalyst for positive change, shaping a future where healthcare is not a privilege but a fundamental right for every person and no one is left behind.

Be a part of a team that values excellence, equity, and community. If you're ready to lead with passion and precision, apply now to become our Medical Records Clerk and help us make a lasting impact on the future of healthcare.

This position is responsible for managing, organizing and maintaining patient health records, ensuring accuracy, confidentiality and accessibility for healthcare providers.

ESSENTIAL DUTIES/RESPONSIBILITIES:

Record Management:

• Organize and maintain patient records in both electronic and paper formats, ensuring they are up-to-date and complete.

Data Entry:

• Accurately input patient information, including demographics, medical histories, treatment details, and test results into electronic health record (HER) systems.

Record Retrieval:

• Retrieve medical records for healthcare providers, patients, or authorized personnel as needed

Compliance and Privacy:

• Ensure all records comply with HIPPA and other federal regulations, maintaining confidentiality and security of patient information.
• Maintain confidentiality of all patient information at all times

Communication:

• Coordinate with medical staff, insurance companies, and patients to clarify information, obtain additional documentation, or respond to inquiries.
• Monitor and execute requests in work queue that result in processing requests for information

Quality Control:

• Audit records for accuracy, completeness, and compliance with institutional policies
• Support audits by providing requested documentation promptly and accurately

Clerical Support:

• Perform administrative tasks such as answering phones, processing records requests, scanning documents, and other duties as assigned/required by the role.

QUALIFICATIONS:

Education: High school diploma or equivalent; certification or degree in health information technology is REQUIRED

Experience: Minimum of one year previous experience in a healthcare or medical clinic setting is REQUIRED

Technical Skills: Proficiency with EHR systems, medical record software, word processing and general computer technology

Medical Knowledge: Familiarity with medical terminology, abbreviations, and documentation standards such as DRG, CPT, ICD-9, ICD-10

Attention to Detail: Strong organizational skills and accuracy in data entry and record management

Ability to work with frequent interruptions.

Ability to prioritize and execute a variety of tasks simultaneously.

Communication: Effective written and verbal communication skills to interact with staff, patients, and external agencies

Problem-Solving: Ability to investigate discrepancies and resolve issues creatively and efficiently

PHYSICAL REQUIREMENTS:

• Moderate physical exertion including frequent walking, standing, bending, reaching and carrying moderately heavy loads (up to 25 lbs.)
• Potential for prolonged periods sitting at a desk and working on a computer.

Language:

Bilingual (English/Spanish) language preferred but not required

AMAZING BENEFITS:

• Medical
• Dental
• Vision
• 401k with employer match
• FSA
• Vacation
• Sick Leave

About Promise: Based in Champaign, Illinois, Promise Healthcare is a Federally Qualified Health Center (FQHC) dedicated to improving the health of the community through treatment, prevention, and education. We serve all patients regardless of their ability to pay for services and provide robust patient support and enabling services. Promise has deep roots in Champaign's underserved communities and serves a diverse population. Approximately 30% of our patients are Spanish speaking. Champaign-Urbana is a growing, diverse community of 195,000 residents and home to the Big-Ten University of Illinois. Champaign-Urbana is located between Chicago, St. Louis, and Indianapolis. Champaign is 2.3 hours from the Chicago O'Hare International Airport with daily train transportation.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.