What are the responsibilities and job description for the Customer Service - Test Center Administrator (PT) position at Prometric?
About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.
JOB TITLE: Test Center Administrator
REPORTS TO: Test Center Manager
DEPARTMENT: Test Center
LOCATION: West Springfield, MA
TEST CENTER ADDRESS: 59 Interstate Drive, Suite 25
PERKS for employees hired for 20 hours:
EDUCATION:
JOB TITLE: Test Center Administrator
REPORTS TO: Test Center Manager
DEPARTMENT: Test Center
LOCATION: West Springfield, MA
TEST CENTER ADDRESS: 59 Interstate Drive, Suite 25
PERKS for employees hired for 20 hours:
- 12 Paid Holidays Off annually based on work schedule and start date
- No selling or quotas
- Office setting environment
- No inventory, stocking, floor moves, or overnight shifts!
- Paid training
- Sick time is prorated based on start date
- 401K
- Employee Assistance Program
- Vision
- FSA
- Part-Time - Hours Will Vary
- Schedule: The site may be open Monday through Saturday 7 am to 6 pm. Saturday availability is required. Occasional evening hours are required. Possibly, Sunday hours.
- This is strictly a part-time position and will remain as such, 20 hours per week, with an expectation to work more hours if needed.
- Schedules are available 2 weeks in advance.
- Maintain and apply expert knowledge of test center policies, practices, and procedures
- Greet examinees and verify identification
- Perform required security checks including the use of wands
- Continuously monitor candidates as they complete exams
- Report and/or resolve candidate issues with urgency
- Maintain a secure environment and materials in the test center at all times
- Ensure every candidate receives a fair and comfortable testing experience
- Report any occurrences outside company guidelines
- Ability to be flexible with scheduling based on Prometric days of operations
- Represent Prometric's vision, mission and values
- Safeguard the test center from misconduct
- If applicable, digitally scan and record candidate's fingerprint identification
EDUCATION:
- High school diploma or equivalent required
- College experience a plus
- Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
- Must be 18 years of age to qualify
- Ability to communicate professionally and effectively with candidates and coworkers
- Ability to write detailed and accurate reports and correspondence
- Ability to multi-task and handle small tools, pack equipment for shipping, or unpack for installation
- Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer web browsing)
- Must be able to bend, stoop, and lift up to 40 pounds
- Ability to remain in a stationary position for extended periods while administering exams
- Ability to physically move through the test room every 8-10 minutes and escort candidates to and from the testing room
- Visual requirements include the ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring the exam
- Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols