What are the responsibilities and job description for the TCA position at Prometric Testing?
Company Description Prometric Testing is a professional testing and assessment organization headquartered in Charlotte, North Carolina, United States. The company provides secure, standardized testing services to a wide range of clients, including certification bodies, licensing organizations, and educational institutions. Team members support test delivery and candidate services in environments that emphasize accuracy, confidentiality, and customer care. Prometric Testing offers opportunities to work with diverse test takers while maintaining high standards of integrity and compliance.
Role Description The Test Center Administrator (TCA) is a full-time, on-site role located in Ann Arbor, MI. The TCA is responsible for greeting candidates, verifying identification, and checking them in according to standardized procedures. This role includes setting up testing stations, launching and monitoring exams, enforcing test center rules, and maintaining a quiet, secure environment. The TCA will perform routine administrative tasks such as scheduling, reporting incidents, documenting irregularities, and handling basic technical issues with testing equipment. Day-to-day responsibilities also involve providing clear instructions to candidates, answering questions within established guidelines, and ensuring that test materials and data are handled with strict confidentiality and compliance.
Qualifications
- Ability to provide courteous, professional customer service and support diverse test takers.
- Strong attention to detail and accuracy when following procedures, checking IDs, and documenting activities.
- Basic computer literacy and comfort working with office technology, testing software, and online systems.
- Effective written and verbal communication skills for giving instructions and reporting incidents.
- Reliability and punctuality, with the ability to work a consistent full-time on-site schedule.
- Capacity to remain calm under pressure, manage multiple tasks, and uphold security protocols.
- High ethical standards and commitment to confidentiality and test integrity.
- High school diploma or equivalent required; prior experience in customer service, education, or testing environments is beneficial.