Customer Service Test Center Manager

Position Summary

The Prometric Test Center Manager oversees the daily operations of the Prometric Testing Center, ensuring a secure, organized, and compliant testing environment. This role is responsible for staff leadership, operational oversight, regulatory compliance, facility management, communications, inventory, and emergency response while maintaining the high standards required by Prometric and its testing clients.

Key Performance Area 1: Test Center Operations & Facility Management

Objective: Ensure the testing center operates safely, efficiently, and in accordance with Prometric standards.

· Maintain an organized, clean, secure, and professional testing environment.

· Oversee general site organization and operational readiness.

· Submit the monthly site schedule.

· Serve as the primary site contact for operational matters and facility-related issues.

· Coordinate appropriate responses to operational disruptions and notify leadership as needed.

· Identify facility or equipment concerns and coordinate timely resolution.

· Attend required Prometric operations trainings, webinars, and meetings to remain current on policies and procedures.

Key Performance Area 2: Staff Leadership

Objective: Build and support a knowledgeable, dependable, and customer-focused testing team.

· Onboard, train, and coach Test Center staff.

· Schedule staff to ensure adequate coverage for all testing sessions.

· Communicate schedules, updates, and operational expectations to team members.

· Provide ongoing coaching, support, and performance feedback.

· Foster a professional, accountable, and collaborative workplace culture.

Key Performance Area 3: Compliance & Test Security

Objective: Maintain full compliance with Prometric policies, security standards, and client requirements.

· Oversee compliance with all Prometric testing procedures and security protocols.

· Ensure approved testing accommodations are administered accurately.

· Manage the secure receipt, storage, and shipment of testing materials.

· Monitor operations to maintain the integrity and confidentiality of all examinations.·

Address compliance concerns promptly and communicate issues through appropriate channels.

Key Performance Area 4: Administrative & Communication Management

Objective: Ensure timely communication and effective administrative support for testing center operations.

·Manage site communications, including voicemail, email, and other operational correspondence.

· Respond to routine inquiries or direct them to the appropriate resource.

· Maintain inventory of office and testing supplies, and order materials as needed.

· Coordinate with Prometric support and company leadership regarding operational needs and updates.

· Maintain accurate operational records and documentation as required.

Pay: $20.00 per hour

Benefits:

• 401(k)
• Flexible schedule
• Health insurance

Application Question(s):

• This site is open 7am-6pm every day except some holidays. What is your availability given these operating hours.

Work Location: In person

Salary : $20