What are the responsibilities and job description for the Test Center Administrator position at Prometric Testing Center, Norwalk?
The Test Center Administrator (TCA) works in a professional office setting. The TCA is responsible for greeting testing candidates, verifying their identification, and supervising test administration following established Prometric guidelines. This position will also be responsible for site security and for maintaining a clean and comfortable testing environment. The TCA will be able to deal with problems arising at the site in a professional, caring manner.
Responsibilities
- Maintain a working knowledge of policies, practices and procedures
- Greet examinees, verify identification and provide information about center procedures
- Maintain office environment to Prometric standards
- Resolve problems occurring at the site according to Prometric’s and clients’ expectations
- Maintain confidentiality of examinees
- Protect security of all software and testing environment
- File report of events that fall outside standard procedures and guidelines
- Refer examinees, clients and the general public to appropriate sources for situations outside of TCA’s authority
Qualifications
- High School diploma required, some college experience preferred
- Over one year customer service related experience required
- Strong verbal kills: ability to communicate effectively
- Ability to read and interpret documents such as safety rules, and operating and maintenance instructions
- Ability to write detailed reports
- Ability to lift up to 25 pounds
- Experience using Microsoft Windows based computer applications and Internet browser
Hours
- Regular schedule: 1pm – 5pm Monday through Friday
- Additional hours are available on evenings and weekends
Pay
- $15/hour
Reports to
- Test Center Manager
Job Type: Part-time
Pay: From $15.00 per hour
Schedule:
- Monday to Friday
COVID-19 considerations:
Employees and testing candidates are recommended to wear a mask at all times while inside the Center. Surfaces are disinfected several times a day including workstations after each examinee.
Education:
- High school or equivalent (Required)
Experience:
- Windows: 5 years (Required)
- Customer Service: 5 years (Required)
License/Certification:
- Driver's License (Required)
Work Location: One location
Salary : $15 - $0