Patient Care Advocate

Description

We are Northeast Men's Health, a fast paced, high volume concierge medical practice with locations in Massachusetts, New Hampshire, and Connecticut. In addition, we currently have over 26 practices across the nation and are expanding further.

We are seeking a proactive and results-driven Patient Care Advocate to join our team. This role focuses on cultivating relationships with our current patient base, tailoring their care plans to achieve optimal outcomes, and driving renewals and upgrades of treatment options. The Patient Care Advocate ensures each patient’s Five Star Experience is seamless and personalized, contributing to both patient satisfaction and clinic success.

Who We Are Looking For:

• A relationship builder who thrives on engaging with patients to understand their needs.
• A self-starter with a track record of exceeding sales or retention goals.
• Someone skilled in upselling and identifying opportunities to enhance patient care plans.
• A professional who values teamwork and providing top-tier customer service.
• A detail-oriented individual with excellent follow-through and communication skills.

Primary Duties and Responsibilities:

• Maintain regular communication with current patients to assess progress, address concerns, and recommend adjustments to treatment plans.
• Upsell or upgrade treatments by presenting additional medically recommended options to enhance patient results.
• Drive patient retention by proactively managing treatment renewals and fostering long-term relationships.
• Collaborate with the clinical team to ensure each patient’s care plan is tailored to their goals and expectations.
• Record all patient interactions and updates accurately in Salesforce.
• Act as the main point of contact for current patients, providing a seamless and personalized concierge experience.
• Support clinic performance goals by contributing to patient satisfaction, retention, and revenue growth.

What We Offer:

• Competitive pay with a base plus bonus compensation structure.
• Excellent benefits starting on day one:
  • 401(k) with matching.
  • Health, dental, and vision insurance.
  • Life insurance.
  • Paid time off.

Join our team and help shape life-changing experiences for our patients every day. This is an in-person role offering opportunities for growth in a dynamic, patient-focused environment.

Qualifications

• Associate or Bachelor’s degree preferred.
• Minimum of 3-5 years of experience in sales, account management, or customer retention.
• Healthcare or customer service experience preferred.
• Proficiency with Salesforce or other CRM systems preferred.
• Exceptional communication and interpersonal skills to build rapport and trust with patients.
• Results-driven mindset with a strong ability to upsell and close renewals.
• Highly organized and detail-oriented with the ability to manage multiple patient interactions.
• Self-motivated and committed to achieving personal and clinic-wide goals.

Salary : $60,000