Office Manager - Cullen Center - Full Time - Days

The Cullen Center provides outpatient therapy to children (infant to young adults) who have experienced abuse, loss, or other forms of trauma. They partner with youth and families to provide evidenced and trauma-informed therapy to help them heal and thrive. The Cullen Center is a member of the National Child Traumatic Stress Network.

Position Summary:

The Office Manager is responsible for efficiency in the daily clinic operations to ensure safety, quality, patient experience, staff engagement and fiscal responsibility. They will promote culture of inclusion and team building to create a productive workflow within the clinic. Other duties include, but are not limited to:

• Maintain operations of daily clinic function, safety and quality for patients/families, providers and staff. Assure IT operations and equipment are functioning. Maintain direct communications with providers and staff via email, huddles, and weekly clinic and provider-OM meetings.
• Create and manage provider schedules serving as a liaison between staff and providers. Manage staff and patient scheduling to enhance efficiency, patient flow and economic stability, while improving access to care.
• Create clinic budgets, monitors and approves expenses to maintain productivity targets
• Manage clinic grants in assistance with Project Director assuring guidelines and timelines are followed; assures completion of grant annual review, executed official assurances, IRB approval, estimated budget, expense submission to grant department, and report of expenditures.
• Interview and hire new staff members. Design orientation of new staff and assure all staff understand new education, system and clinic updates, and continue to follow policy and procedure.

• 
  Bachelors degree in Business Administration or health related field required; Masters degree preferred
• Minimum of three (3) to five (5) years management experience in a healthcare setting
• Medical terminology, excellent computer skills, and organizational skills
• Knowledge of behavioral health billing practices and coding regulations highly preferred
• Must have excellent management skills, ability to multi-task and prioritize work, attention to detail, problem solving, and critical thinking
• Must have strong commitment to customer satisfaction and be able to balance the needs of providers and organizational initiatives

The above list of accountabilities is intended to describe the general nature and level of work performed by the incumbent; it should not be considered exhaustive.

ProMedica is a mission-based, not-for-profit integrated healthcare organizational headquartered in Toledo, Ohio. For more information, please visit www.promedica.org/about-promedica.

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org.

Equal Opportunity Employer/Drug-Free Workplace