Dispatch Communications Specialist - ProMedica Transportation Network

ACCOUNTABILITIES

*All duties listed below are essential unless noted otherwise*

• Receive, triage, and schedule all ground and air to ground patient transports.
• Organizes facility schedules for Zoll/Logis entry and Dispatch processing. Coordinates daily schedule adjustments and communicates with Care Navigation, Access, Field Supervision and Facilities.
• Ensured daily efficient processing of all ProMedica Enterprise transport requests, in conjunction with Care Navigation, Access, Field Supervision, and Facilities.
• Processes all transportation requests following Priority responses within established metrics.
• Effectively and accurately inputs all transport data and related communications within the CAD system.
• Effectively dispatches and tracks Ambulances and Ambulette’s to proper originating and receiving facilities utilizing established procedures and protocols.
• Escalates any scheduling conflicts or transport delays to the Systems Supervisor.
• Performs other duties as assigned.

REQUIRED QUALIFICATIONS

Education: Must have a High School diploma or equivalent.

Skills: Must be able to organize effectively, pay close mindfulness and perform functions with minimal supervision. Must have excellent people skills.

Years of Experience:

License:

Certification: Emergency Medical Dispatch (EMD) within three (3) months of hire.

PREFERRED QUALIFICATIONS

Education:

Skills:

Years of Experience: 1-2 years in Medical Dispatch or Care Navigation.

License:

Certification: EMT Basic (EMT-B) in the state of Ohio.

ADDITIONAL EXPERIENCE

Must be able to understand directions, communicate, and respond to inquiries; requires effective people skills.

Must be able to input and retrieve information from computer.

Must be proficient in the use of a computer.

Knowledge of IP radio, phone, dispatch, and recording systems.

Knowledge of security systems.

EMS CAD, Epic and Image Trend operational procedures