What are the responsibilities and job description for the Lab Customer Service Rep - Full Time - Days position at ProMedica Health System?
Job Description
The Lab Customer Service Tech performs as a customer service representative by serving as the initial contact for clients, handling highly confidential information, solving client problems of a general nature and providing quality reporting of patient results. Provides clerical support for lab and hospital staff /this is a heavy phone work position.
Responsibilities include:
- Able to move about hospital and between workstations
- Able to understand directions, communicate and respond to inquiries
- Requires effective interpersonal skills and a high degree of discretion
- Responsible for the tracking of specimens, billing and distribution of results from testing sent to various laboratories
- Complies with requirements of accreditation (JCAHO, CAP) and regulatory agencies by attending in-services and continuing lab education
- Perform other duties as required
- Must have a high school diploma or equivalent.
- Must have a minimum of (2) years of college or have a minimum of (2) years experience in a hospital, computer or office environment.
- Preferred medical terminology and previous customer service experience.
- Must be able to input and retrieve information from computer and type 35 wpm, or have verifiable data entry experience.
- Must be able to operate copy machine and various office equipment.
ProMedica is a mission-based, not-for-profit integrated healthcare organizational headquartered in Toledo, Ohio. For more information, please visit www.promedica.org/about-promedica
Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org
Equal Opportunity Employer/Drug-Free Workplace
Employee Exemption Type Non-Exempt Job Type Full Time Budgeted Hours / Pay Period 72 Shift Type Days Shift Hours Weekends Other On-call Requirements Additional Schedule Details Variable day shift hours, 8-430, 8:30-5, 9:00-5:30.