MRI Field Service Technician

About Promaxo

Promaxo is a rapidly growing medical imaging, robotics, and AI technology company developing the first FDA-cleared compact MRI platform designed for office-based and outpatient procedures. Built on over 230 issued patents, our goal is to transform prostate cancer diagnosis and intervention by enabling MRI-guided care where patients need it most.

We are expanding our technical field operations to support U.S. commercial growth and international market entry. As part of this expansion, we are seeking a highly skilled and customer-focused MRI Field Service Technician to support system installations, troubleshooting, and ongoing customer success.

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Position Summary

The MRI Field Service Technician will play a critical role in supporting Promaxo’s installed base of compact MRI systems. This position requires strong technical troubleshooting capabilities, hands-on electromechanical skill, and the ability to work professionally in a clinical environment.

You will perform system installations, calibrations, preventive maintenance, corrective service, and technical customer training. You will also be responsible for documenting field events and providing feedback to engineering, operations, and quality teams to drive continuous improvement.

This is a highly visible, customer-facing role ideal for a technician or early-career engineer looking to grow with a rapidly scaling medical imaging company.

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Key Responsibilities

System Installation & Site Readiness

• Perform full-cycle installation of Promaxo MRI systems, including system uncrating, setup, calibration, verification, and on-site acceptance testing.
• Conduct site assessments to ensure electrical, environmental, and space requirements are met.
• Collaborate with facilities teams, contractors, and service partners to prepare customer sites.
• Preventive & Corrective Maintenance
• Perform scheduled preventive maintenance, mechanical alignment, diagnostics, coil checks, and system calibrations.
• Execute corrective maintenance to resolve MRI system failures, subsystem malfunctions, image quality issues, firmware problems, and electrical/mechanical faults.
• Debug system hardware, software, and electronics to identify root causes and restore system functionality.

Clinical & Customer Support

• Provide remote and on-site technical support (phone, email, video, ticketing system).
• Support clinicians and technologists during go-live, early adoption, and post-installation phases.
• Train users on system operation, imaging workflow, daily checks, and safety practices.
• Act as the technical ambassador for Promaxo, delivering a positive and professional customer service experience.

Technical Documentation & Reporting

• Maintain accurate service logs, visit reports, system configurations, and maintenance documentation.
• Submit field reports into Promaxo’s quality and service record systems (e.g., QMS, CRM, ticketing).
• Document and escalate systemic issues to engineering and operations teams.
• Cross-Functional Collaboration
• Provide field insights to design engineering, manufacturing, and product teams for continuous product improvement.
• Participate in new product introduction (NPI) builds, testing, and validation as required.
• Support internal testing, reliability studies, and refinement of field procedures.

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Qualifications (Industry-Standard for MRI & Imaging Field Service Roles)

Required

• Bachelor’s degree in Biomedical Engineering, Electrical Engineering, Mechanical Engineering, Physics, or a related technical discipline
• OR equivalent military imaging/avionics/diagnostic equipment training.
• 1–3 years of experience servicing complex electromechanical systems (medical imaging preferred).
• Foundational understanding of:

-MRI system components (RF coils, gradients, power subsystems, shielding, motion control)

-Electronics troubleshooting using DMMs, oscilloscopes, diagnostic tools

-Mechanical assembly, pneumatics, cabling, and precision alignment

-Windows-based systems and embedded software

• Ability to interpret engineering drawings, wiring diagrams, and schematics.
• Strong analytical and diagnostic problem-solving skills.
• Excellent verbal and written communication suitable for clinical environments.
• Willingness to travel up to 70% domestically for installations and support.
• Valid driver’s license; ability to lift 40–50 lbs and work in technical installation environments.
• Ability to safely work in and around magnetic-field MRI environments, free of any personal implants or conditions that present a contraindication (e.g., non-MRI-conditional cardiac devices, certain metallic implants, or ferromagnetic objects)."
• Must be able to lift and carry up to 30 lbs as part of installing, maintaining, and handling MRI system components and equipment in the field.

Preferred (Industry Best-Practice Skills)

• Experience with MRI, CT, ultrasound, or radiation therapy system service (OEM or ISO).
• Familiarity with medical device regulatory frameworks (FDA, ISO 13485, IEC 60601, HIPAA).
• Experience performing calibrations, PQ/OQ testing, and acceptance/validation protocols.
• Knowledge of PACS, DICOM, networking, and IT system configuration.
• Prior experience working directly in hospitals, imaging centers, ambulatory surgical centers, or field service roles for capital equipment.
• Exposure to robotic systems, motion control systems, or imaging-guided devices is a plus.

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