What are the responsibilities and job description for the Field Service Technician position at promachbuilt?
Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey. Do we have your attention? Keep reading. Shuttleworth is seeking a field service technician who installs, repairs, rebuilds and maintains machines and equipment such as material handling systems and automated conveyor systems to ensure team and customer success. This is a travel-intensive position requiring approximately 85% travel throughout the United States and, occasionally, internationally. Travel may include weekday and weekend assignments, overnight stays, and extended periods at customer facilities during equipment installation, startup, troubleshooting, and service activities. Continue Your Career as a Field Service Technician in a Growing Company At ProMach, we’re looking for people who want to shine. You’ll have opportunities to take your career in the direction you desire. You can be creative. Strategic. Persuasive. Influential. A mechanical marvel. A customer service authority. Meticulous. A closer. A futurist. You’ll be challenged and rewarded. Make friends and have fun. Improve our customers’ packaging performance and efficiency every day. Help build the future of packaging automation. We’re proud of that and hope you will be too. Do we have your attention? Keep reading. Shuttleworth is seeking a field service technician who installs, repairs, rebuilds and maintains machines and equipment such as material handling systems and automated conveyor systems to ensure team and customer success. This is a travel-intensive position requiring approximately 85% travel throughout the United States and, occasionally, internationally. Travel may include weekday and weekend assignments, overnight stays, and extended periods at customer facilities during equipment installation, startup, troubleshooting, and service activities. Job Description: Perform onsite field service activities at customer locations, including installation, startup, troubleshooting, repair, and training activities requiring approximately 85% travel. Dismantles machines and equipment to gain access to problem area. Inspects and measures parts to detect wear, misalignment, or other problems. Removes and replaces worn or defective parts. Realigns and adjusts components. Start-up and debug of equipment to test operation following repair/installation. Installs and troubleshoots electrical components Understands PLCs/ladder logic. Can make software changes on a limited basis Provides training to customers on proper maintenance and operation of equipment. Supervisory Responsibilities: Must have skills to successfully oversee others should those needs arise on a service call. When appointed Lead Technician for a service call, the Technician will be responsible for the supervision of Shuttleworth personnel onsite and project coordination with the customer contact. Technicians are also responsible for overseeing/directing work performed by the customer's personnel as well as subcontractors. Does this sounds like you? High school diploma or general education degree (GED); or minimum 1-2 years related experience and/or training; or equivalent combination of education and experience. Must be willing and able to travel approximately 85% of the time and maintain a valid driver's license and passport, or be eligible to obtain a passport. Must have the ability to interpret blueprints and electrical schematics and ladder logic. Ability to troubleshoot electrical wiring and ladder logic programs. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. What’s in it for you? There's no monopoly on good ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves on being a company where people choose to build a career. In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment! Shuttleworth Based in Huntington, IN, we provide integrated product handling solutions using innovative technology and experienced problem-solving specialists to increase line efficiency, maximize profitability and minimize risk. Shuttleworth serves a variety of markets including automotive, consumer, electronics, food, health & beauty, industrial, medical, paper conversion, paper printing & binding, pharmaceutical and solar energy. Pro Mach, Inc. We have been named to the Inc. 5,000 list of fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities. We have the rewards, opportunities, and the market strengths of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day. Curious about life at ProMach? Follow us on LinkedIn, Twitter, and Instagram! More career opportunities to consider! Pro Mach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. What’s in it for you? There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career. In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment! Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges. #SHTWH Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities. We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day. ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. ProMach may not be a brand you see on store or pharmacy shelves, but we are integral to your daily life, powering the processing and packaging machines behind consumer goods, food and nutrition, health, and everyday products. At ProMach, we are committed to responsibility, honesty, safety, and helping you grow. We seek individuals eager to shine—whether creative, strategic, technical, or persuasive—offering opportunities to shape your career in exciting directions. You’ll be challenged and rewarded, making an impact on our customers' performance while helping to build the future of packaging innovation. Our mission—to help customers protect their reputations and grow consumer trust—along with our core values, drives us to perform with passion, accountability, and proactive problem-solving. We emphasize collaboration and innovation, where every employee and voice matters, ensuring consistency and excellence in everything we do. When you join our team, you're not just taking a job; you're becoming part of something that lasts.